Pugh Lubricants

Customer Experience Coordinator

LocationJonesboro, AR
Job TypeFull-time

About This Job


Customer Service Representative


Full Time - Day Shift

Cadence Petroleum Group is hiring a Customer Service Representative to join one of the nation’s most progressive distributors of petroleum products.

The CSR has a customer-first, problem-solving attitude that supports the outside and inside sales team efforts to offer the industry’s highest level of service and growth. Your position will be engaging with customers via phone and email, and helping execute placing orders.

This position will be required to work in both Customer Service and Service side.

Responsibilities will include but are not limited to the following:

Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
Receives, screens and directs phones calls and emails
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Maintains accurate daily records of goods received and shipments made.
Collecting Credit Card receipts, processing work orders and assist with billing process.
Performs other related duties as assigned.


Desired Skills and Experience

2 years of customer service experience with a great attitude
Demonstrates strong communication and interpersonal skills
Self-motivated and detail oriented
Demonstrates quick problem-solving skills and work in a fast-paced environment
Proficient in Microsoft Office applications with ability to learn
Proven ability to efficiently manage multiple projects and tasks at the same time
Petroleum product or automotive distribution background is a plus
Bachelor’s degree or equivalent combination of education and experience preferred


Benefits:

Four Health Insurance plans with an HSA/FSA option
401k available- company match of 100% on 1st 3% and 50% on next 3%
Company paid Life Insurance
Long Term Disability, Short Term Disability, Dental, Vision and Life Insurance available
Paid Vacation and Holidays
Bi-weekly pay


About us:

Cadence Petroleum Group (including Pugh Lubricants, Apollo Oil, Veteran’s Oil, Halco Lubricants, Stockman Oil, Mid-South Sales, Davison Fuels and Oil, Frost Oil, Brewer-Hendley, Yoder Oil, Nelson Oil, and Hoosier Penn Oil Company) is a leading distributor of automotive, commercial, and industrial lubricants in the eastern United States and fuels in the Alabama, Georgia, Tennessee and Arkansas markets. We serve the needs of our customers throughout the Carolina's, Virginia, Tennessee, West Virginia, Kentucky, Ohio, and in portions of Georgia, Alabama, Mississippi, Louisiana, Texas and Arkansas. Our objective is to provide our customers with the best products and services. Cadence Petroleum Group and our suppliers stand behind the products we offer. Regardless of the industry, we have solutions specifically designed to improve your business whether you want to increase traffic to your door or decrease equipment downtime.


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:


Day shift


Experience:

Customer service: 2 years (Required)
Logistics: 2 years (Required)


Work Location: In person


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