World Kinect

Customer Experience Coordinator

LocationAlbert Lea, MN
Job TypeFull-time

About This Job

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

As the Customer Experience Coordinator your primary responsibility is to serve as the “Voice of the Customer”. You will proactively work to ensure customer’s satisfaction excels the customers’ needs. This position is responsible for attracting potential customers by answering product and service questions, suggesting information about other products and services. You will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.


Hourly Rate


Schedule: Monday - Friday 8:00am - 4:30pm


Key Responsibilities

Manage and prioritize a high volume of incoming calls and emails.
Multitask between phone, email and in person requests.
Update customer account information and ensure accurate entry.
Identify and assess customers’ needs to achieve complete satisfaction.
Complete assigned daily tasks in a timely manner.
Work closely in a team environment, giving support.
Deliver accurate, valid, and complete information by using the right method/tools provided.
Performs other related duties, tasks, requests, and directives issued from leaders as required.


Requirements, Competencies And Certifications

Strong problem-solving skills.
Motivated and able to work with limited supervision.
Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
Attention to detail and ability to meet strict deadlines.
Ability to be a team player in a fast-paced environment.
Exceptional organizational skills with ability to multitask.


Minimum Education & Experience

High School Diploma or Equivalent Preferred.
1 year of experience in a customer facing role preferred.


What You’ll Love About Us

Health Benefits. Medical with HSA and FSA options; three plans to choose from to fit your needs. Dental, Vision, Teladoc, Employee Assistance Program
Prepare for the Future. 401K Retirement Plan with company matching
Rest and Relaxation. 160 hours of Paid Time Off, 9 Paid Holidays, 2 Floating Holidays
Financial Peace of Mind. Company paid Short-Term Disability, Life and AD&D Insurance.
Learning and Development. LinkedIn Learning
Additional Perks We Offer. Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection


#WKC

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Similar Jobs

Trending Jobs

company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
24 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
23 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
24 days ago
company-logo

Sr. Landman

Dorchester Minerals, L.P.
Job TypeFull-time
 
Dallas, Texas
10 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
24 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
22 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
18 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
22 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
23 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
8 days ago
company-logo

Apprentice Line Worker I

Tampa Electric
Job TypeFull-time
 
Ruskin, FL
30 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
18 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
21 days ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
24 days ago
company-logo

Apprentice Power Lineman

Proline Power Corp.
Job TypeFull-time, Apprenticeship
 
Red Deer, AB
28 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
about 2 months ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
21 days ago
company-logo

Senior Investigator

Dominion Energy
Job TypeFull-time
 
Norfolk, VA
24 days ago
company-logo

Assembler/Production

Uptalent
Job TypeContract
Salary
$37440 - $49920
Oklahoma City, OK
17 days ago