Customer Experience Coordinator

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

As the Customer Experience Coordinator your primary responsibility is to serve as the “Voice of the Customer”. You will proactively work to ensure customer’s satisfaction excels the customers’ needs. This position is responsible for attracting potential customers by answering product and service questions, suggesting information about other products and services. You will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Hourly Rate:

Schedule: Monday - Friday 8:00am - 4:30pm Key Responsibilities Manage* and prioritize a high volume of incoming calls and emails. Multitask* between phone, email and in person requests. Update* customer account information and ensure accurate entry. Identify* and assess customers’ needs to achieve complete satisfaction. Complete* assigned daily tasks in a timely manner. Work* closely in a team environment, giving support. Deliver* accurate, valid, and complete information by using the right method/tools provided. Performs* other related duties, tasks, requests, and directives issued from leaders as required.

Requirements, Competencies and Certifications Strong* problem-solving skills. Motivated* and able to work with limited supervision. Excellent* verbal and written communication skills, with a commitment to delivering superior customer service. Attention* to detail and ability to meet strict deadlines. Ability* to be a team player in a fast-paced environment. Exceptional* organizational skills with ability to multitask.

Minimum Education & Experience* High School Diploma or Equivalent Preferred.

What You’ll Love About Us* Health Benefits. Medical with HSA and FSA options; three plans to choose from to fit your needs. Dental, Vision, Teladoc, Employee Assistance Program

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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.