Billing Analyst 1

Position Summary

The Billing Analyst 1 will process the cycle and final billing for electric and gas services, which impact customer’s/member’s utility accounts.

Primary Position Responsibilities

- Import/export meter reading files from meter reading system, AMI Command Center or Meter Data Management system.

- Conduct quality assurance reporting on all Cycle and Final bills.

- Complete connect, meter change, stuck meter and miscellaneous service orders and adjust account and/or add appropriate fees, if applicable.

- Calculate and process account adjustments including manual and/or batch files.

- Process miscellaneous fee adjustments as submitted by departments.

- Note accounts and complete Customer Care & Billing (CCB) requested tasks.

- Ensure accuracy and integrity of charges billed to customers.

- Update and maintain documented daily checklists and job procedures.

- Perform NISC CCB Testing, as needed.

- Understand/explain capital credits, as needed.

- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.

- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

- Assists with miscellaneous accounts receivable billing.

- Attend approved professional training conferences, seminars, and workshops.

- Attend advisory committee meetings to assist Billing Analyst Supervisor, as needed.

- Cross-train on different aspects/duties within the Billing department.

- Continued knowledge of utilities industry.

- Attend safety meetings involving safe office procedures

- Performs other duties and activities as directed.

Supervisory Responsibilities

- None

Position Requirements

Education and Certifications Required

- High School Diploma or G.E.D equivalency.

Education and Certifications Preferred

- None

Experience Required

- Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Experience Preferred

- None

Skills and Abilities Required

- Must have strong organizational skills and be able to support multiple tasks.

- Must be able to work independently and be a self-starter.

- Must have strong communication skills, both written and verbal.

- Must possess personal computer skills and be proficient with Microsoft Suite office products and CIS software.

- Knowledge of basic mathematics.

- Must have typing skills of a minimum of 45 WPM.

- Ability to work independently, with minimum supervision, and in a team environment.

- Ability to work under strict deadlines and have strong problem-solving and analytical skills.

Skills and Abilities Preferred

- None

Physical Requirements

- Operates office equipment such as a computer, telephone, fax machine, copier, etc.

- Indoor, office environment.

- Ability to lift a minimum of 25 pounds.

- Ability to drive occasionally as needed.

- Ability to sit for long periods of time.

- Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

- Must have and maintain a valid Texas driver's license.