Assistant Manager of Residential Operations

Do you want to become an employee-owner for a mission-driven, growth focused company? Do you approach your work with passion and dedication?

About the Company

Sun Light & Power drives the total adoption of clean energy by designing, building, maintaining, and advocating for clean energy solutions so future generations inherit a healthy planet. We are committed to delivering an exceptional customer experience by always focusing on quality and acting with dedication and passion.

We are proud to be a certified B-Corporation and this influences our way of working. We make intentional decisions considering sustainability, positive impact on our community and growing profit for the prosperity of our employee-owners. We are a company that strives for a healthy life-work balance and a dog-friendly environment.

Position Description:

The Assistant Manager of Residential Operations (AMRO) will work closely with the Director of Residential Operations to facilitate accurate, profitable, and increasingly streamlined work for our residential solar installations. The position requires a balance of strong solar installation knowledge alongside excellent managerial and administrative acumen. The Assistant Manager drives job flow and strives to ensure high quality projects and safe work practices.

Responsibilities:

- Assist in leading, managing, and coaching the residential operation department to ensure timely completion of projects within their specified budget

- Work closely with the Director of Residential Operations and COO in steering the company to achieve its Residential financial targets and goals

- Assist in managing project schedules, budgets, and reports to foster successful completion of projects as well as further efficiencies in operational processes

- Create and deliver detailed project data reports to upper management

- Analyze project scenarios and work with the Director of Residential Operations to make sound decisions based on factual data

- Partner with key decision makers (Safety Officer, HR, Safety Committee, crews) on all safety requirements and ensure that every build is done safely

- Handle difficult client, supply chain, and labor compliance related issues

- Build relationships between management, field, and office staff, developing cohesive communication and process flow

- Assist in managing the Residential recruitment pipeline with HR and the Director of Residential Operations

- Conduct performance reviews for all direct reports and ensure that ongoing evaluations result in growth and development of staff

- Collaborate with the Director of Residential Operations to oversee sponsored trainings and training programs for employees

- Discipline employees when necessary using procedures outlined by HR using proper documentation and work with employees to improve their performance

- Lead key project meetings as needed

- Supervise field personnel in troubleshooting solar and battery systems, as well as electronic equipment

- Read, understand, and contribute to BOMs (bill of materials)

- Solve problems as they arise. Overcome survey, design, and installation challenges.

- Ask others for help or research for the answer if you don’t have it.

- Work diligently to get jobs unstuck and keep customers informed.

Qualifications:

- 5+ years solar experience required with residential area preferred - 5+ years of superior leadership and people management experience

- Exceptional communications skills, both verbal and written, required

- College Degree required

- Knowledge of Google Suite, Microsoft Office required

- Effective time management and organizational skills required

- Highly adept managerial administrative skills including timesheets, SOP creation, policy review and creation, holding and recording agenda-driven meetings, and execution of progressive disciplinary practices

- Ability to recognize, identify, and communicate about common parts and materials used in the solar and battery industry

- Knowledge of construction accounting preferred: particularly percent-complete revenue recognition

- Scheduling experience and understanding of project pipeline

- Must understand how scheduling backlogs impact revenue forecasting

- Strong ethical and moral compass required

- Time management skills required

- Contract administration experience desirable

- Conflict resolution experience desired

- Valid California Driver License with acceptable driving record

- Able to type 50+ wpm

Benefits:

Sun Light & Power offers a comprehensive benefits package that includes, but is not limited to:

- Health - Sun Light & Power offers 8 different medical plans through Health Net and Kaiser. We also offer coverage for dependent benefit costs per company policy.

- Dental - Sun Light & Power covers 100% through Beam

- Vision - Sun Light & Power covers 100% through Beam

- Long-term disability insurance - Sun Light & Power covers 100%

- FSA, HSA and Commuter program

- 13 PTO days, 9 paid holidays

- 2 paid days for volunteering

- 401(k) retirement plan - Sun Light & Power will match 50% of 401(k) deferments, up to $1,000

- $500 annual stipend for tuition

- Company Stock - Sun Light & Power annually allocates 8% of our 1,000,000 issued shares of the company to ESOP Participants based on a formula considering the number of employees, employees’ years of service and employee’s total compensation. Shares are vested over a 6-year period.

Work Environment & Physical Requirements:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity Statement:

It is the policy of Sun Light & Power to provide equal employment opportunity to all persons without regard to sex, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or veteran status, marital status, registered domestic partner status, genetic information, or any other basis protected by applicable federal or state law. This policy applies to all aspects of employment, including but not limited to: recruitment, selection, training, promotion, transfer, compensation, demotion, termination, etc.