AMI OPERATIONS ANALYST I

JOB TITLE: AMI OPERATIONS ANALYST I

LOCATION: BANGOR

REPORTS TO: SUPERVISOR, AMI OPERATIONS

POSITION STATUS: EXEMPT, NON-BARGAINING UNIT

Be a part of the team that is transforming the power industry of northern and eastern Maine.

Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.

We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.

POSITION OVERVIEW: AMI Operations Analysts are responsible for the day-to-day monitoring and maintenance of AMI (Advanced Metering Infrastructure) operational systems, including the AMI communication network, as well as the large commercial and industrial metering system (MV-90) and the Meter Data Management (MDM) system. Through these systems, the company collects electric meter data used to support outage management, remote connects and disconnects, billing, load settlement, power quality, data analysis, and identification of potential safety issues. AMI Operations Analysts ensure system performance, address exceptions promptly, and keep impacted departments informed.

The AMI Operations Analyst I serves as a core supporting resource responsible for monitoring electric meter data, handling exceptions, and performing operational activities within a collaborative team environment. This role ensures meter reads are consistently received and validated, meter events are reviewed, and any issues are communicated, triaged, and addressed in a timely manner in accordance with operational procedures.

JOB RESPONSIBILITIES:

- Monitor meter data collection systems for read-rate performance and system health indicators.

- Investigate meter events and alarms, following documented processes to ensure that meter-related issues and potential safety concerns are addressed promptly and consistently.

- Monitor data validation and estimation processes within the Meter Data Management (MDM) system.

- Review, triage, and resolve exceptions in the meter data collection and MDM systems.

- Respond to daily inquiries from internal customers, including Billing, Customer Contact Center, Load Settlement, T&D Dispatch/Schedulers, Power Systems Technical, and Meter Operations representatives.

- Prioritize incident and problem management activities to ensure efficient and effective resolution.

- Create field service orders in the CIS system for meters requiring on-site investigation.

- Document processes, troubleshooting steps, and outcomes to support team knowledge sharing.

- Adhere to standard IT Service Management processes, including incident, problem, and knowledge management.

- Provide after-hours support, including weekends and holidays, as part of an on-call rotation.

- Perform other related duties as assigned, including designated responsibilities during System Restoration events.

QUALIFICATIONS:

Education, Experience, and Technical Skills:

- Associate degree in Information Systems, Business, or a related field preferred.

- Some professional experience in a utility or telecom operations environment preferred.

- Knowledge of utility operations and metering concepts preferred.

- Knowledge of Customer Service and Field Service business processes preferred.

- Experience using the Cayenta Customer Information System (CIS) preferred.

- Demonstrated proficiency with Microsoft Office applications (Word, Excel, and PowerPoint) required.

- Strong technical, analytical, and organizational abilities, with excellent attention to detail.

- Effective problem-solver who can troubleshoot issues independently and collaboratively with peers and vendors.

- Quick learner who is comfortable working across multiple software systems.

Personal Qualities and Capabilities:

- Strong written and verbal communication skills, with a willingness to ask questions and seek clarification to ensure understanding of processes and expectations.

- Able to prioritize and multi-task effectively, adapting quickly to changing operational needs and high-priority issues while maintaining quality results.

- Provides excellent customer service to internal stakeholders and thrives in a collaborative, team-focused environment.

NOTES:

- Position is primarily sedentary; some walking, standing and driving required.

- Position requires strong oral and written communication skills and strong attention to detail.

- Position requires visual and mental concentration.

WORK HOURS: Typical work hours are between 7:00 am to 5:00 pm, Monday through Friday. Working between 40 - 45 hours is expected.

RATE OF PAY: Salary is commensurate with experience and qualifications.

APPLICATION INFORMATION:

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.

This job description is subject to change at any time.

Versant Power is an Equal Opportunity Employer.

Versant Power is a tobacco-free, drug-free and fragrance-free workplace.

Posted: 3/4/2026