IT Operations Analyst

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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a

person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to

help support you in your application process.

IT Operations Analyst

Number of positions: 1 Job Location: Edmonds C02

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 86,200.00 - 92,900.00

What you'll do

- Leads the implementation of new enterprise-wide IT Service Management (ITSM) tools, enhancements or software

releases. Assesses potential impacts on ITSM, integration with other systems/applications and existing processes. Carries

out user acceptance testing to ensure there are no system/application integration issues.

- Conducts business system analysis of ITSM tools to identify opportunities for new tools or enhancements to support the

effectiveness and efficiency of Information Technology Infrastructure Library (ITIL) process implementation. Works with

stakeholders to: gather current state of processes; perform systems needs and gap analysis; prepare cost/benefit analyses;

and propose technical solutions for business review.

- Responds to escalated ITSM problem requests from the Business Application Support Desk. Identifies root causes and

solutions to ensure ITSM integration with other systems/applications, system controls and procedures are corrected.

Escalates unresolved software issues to vendor for further investigation and resolution.

- Works with business owners and technical team to develop and maintain business processes and data flows of ITSM

integration with other systems/applications. Identifies potential integration issues, root causes and solutions to resolve

integration issues.

- Facilitates and/or chairs committee and working group meetings to prioritize business processes and IT solutions by:

assisting groups to establish objectives, conduct cost/benefits analyses to support business case development/expenditure

justification; and preparing and distributing communication updates and other information on project/IT status.

- Prepares and maintains training materials and conducts formal and informal training sessions on ITSM operation,

enhancements and processes. Provides communication updates on enhancements and processes to users.

- Participates in IT Service Transition Planning for IT projects by: providing input/feedback on project deliverables related to

IT support sustainment models; reviewing and recommending approval of deliverables; and reviewing and updating

transition planning related deliverable templates.

- Provides IT services delivery reporting support to the Technology team. Prepares and maintains a variety of reports and

metrics. Maintains data quality checks. Analyzes and summarizes data into meaningful insights and recommendations to

support Technology management with decision making. Participates in the evaluation of business intelligence software to

enhance reporting capabilities.

- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

- Bachelor’s Degree in Information Management or in a relevant field and four (4) years of experience in a Business System

Analyst role or similar role where three (3) years of experience in the process analysis of IT operations has been gained.

OR

- Diploma in Information Management or in a relevant field and six (6) years of experience in a Business System Analyst

role or similar role where three (3) years of experience in the process analysis of IT operations has been gained.

- Information Technology Infrastructure Library (ITIL) Foundation Certificate considered an asset.

- Experience with IT Service Management (ITSM) tools considered an asset.

What we offer

- A comprehensive benefits package

- A minimum of 15 paid vacation days

- A lifetime pension

- Flexible work model, depending on your role type

- Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

Location: Burnaby, British Columbia, Canada V3N 4X8

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

- Two (2) years of hands on ITIL experience in a Technology environment is Preferred

Two (2) years of hands on Experience with PowerBI is PreferredExperience with support and training material

development for Service Level Management and Release Management is preferred.

- Testing may be required as part of the selection process.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: 2025-12-23 Closing Date: 2026-01-09

For internal use 52311118