Operations Analyst

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Operations Analyst to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

- Great Benefits: Including medical, vision, dental insurances, amongst others.

- Life Insurance: Financial protection for you and your family.

- Community Volunteering Day: A paid day off to give back to the community and make a difference.

- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.

- Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Operations Analyst supports day-to-day execution and continuous improvement across propane distribution operations—bulk activities, transportation, routing, inventory management, safety/compliance reporting, and customer delivery performance. This role leverages technical tools such as SQL and Power BI to turn operational data into actionable insights, helps standardize processes, monitors key performance indicators (KPIs), and partners cross-functionally with dispatch, supply, safety, finance, and customer service to improve service reliability, cost efficiency, and regulatory compliance. The analyst also contributes to formal process improvement initiatives, supports regulatory audits, prepares performance dashboards, and engages stakeholders to drive operational excellence and enhance customer experience.

Essential Job Responsibilities

Operational Performance & Analytics

- Collect, validate, and analyze data from dispatch/routing systems, tank monitoring platforms, ERP/accounting systems, and field service records.

- Develop and maintain dashboards and recurring reports (daily/weekly/monthly) on performance, utilization, inventory health, and cost-to-serve.

- Identify trends, anomalies, and root causes (e.g., runouts, re-deliveries, delays, excess miles, product loss/shrink) and recommend corrective actions.

- Support peak-season planning by forecasting demand patterns and helping align drivers, bobtail assets, and supply.

Inventory, Supply & Logistics Support

- Monitor bulk storage levels and customer tank consumption patterns to reduce runouts and optimize fills.

- Support reconciliation of inventories (terminal/bulk/customer), including shrink analysis and variance reporting.

Routing, Dispatch & Field Productivity

- Analyze route efficiency (miles, stops per route, gallons per stop, time-on-route) and recommend improvements.

- Partner with dispatch to improve scheduling logic for will-call and automatic delivery customers.

- Support initiatives for utilization of bobtails/transports and reduction of overtime and deadhead miles.

Process Improvement & Standardization

- Facilitate the mapping of workflows (order-to-cash, dispatch-to-delivery, inventory-to-reconciliation) and identify bottlenecks.

- Build standard operating procedures (SOPs), job aids, and training materials to improve consistency.

- Support operational audits and continuous improvement projects (Lean/Six Sigma-style) across locations.

Safety, Quality & Compliance

- Assist with tracking and reporting operational compliance metrics (driver qualifications, training completions, incident trends).

- Support documentation related to regulated operations (e.g., hazmat transportation, facility and fleet inspections, delivery recordkeeping).

- Help prepare for internal/external audits by ensuring data integrity and timely documentation.

Cross-Functional Collaboration

- Partner with Finance on cost analysis, budgeting support, and variance explanations.

- Work with Customer Service on service KPIs and complaint trend analysis.

- Support leadership with ad hoc analysis for capital planning (fleet, bulk tanks, plant equipment), network changes, or acquisitions.

Key Skills, Experience & Knowledge

Essential

- Bachelor’s degree in Business, Supply Chain, Logistics, Operations, Analytics, Finance, or related field (or equivalent experience)

- 2+ years in operations analytics, logistics, distribution, or supply chain

- Advanced Excel (pivot tables, lookups, Power Query)

- BI/reporting tools (Power BI and/or Tableau)

- SQL

- KPI development and tracking

- Operational performance analysis

- Root-cause analysis / problem solving

- Process standardization

- Cross-functional collaboration (field teams, dispatch, leadership)

- Dashboard and report creation

Desirable

- Knowledge of Rural Computer Consultants (RCC) software

- Propane/fuels distribution experience

- Route optimization experience

- Tank monitoring analytics experience

- Dispatch/routing platforms experience (ERP/TMS)

- Telematics and/or ELD experience

- Data modeling and/or data warehousing familiarity

- Power BI DAX

- Continuous improvement training (Lean / Six Sigma Green Belt)

- Regulatory knowledge (hazmat, safety programs, fleet compliance)

- Automation/scripting (Python, VBA; Excel macros)

- Project coordination experience

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.