Operations Analyst

COMPANY DESCRIPTION

KLE is a rapidly growing utility professional project services company, headquartered in Wixom, Michigan, that provides high-quality consulting services in the electric & gas utility industry using creative thinking and proven experience. Our safety-first approach and process-oriented delivery offer outstanding benefits to our clients and communities through plans of action, repeatable operations, and accurate results. Supporting clients across the United States, KLE drives operational improvement through Engineering, Project Management, Construction Management, and Infrastructure Inspection.

KLE is seeking an experienced Project Analyst with a minimum of 2 + years of analytics experience or analytics consulting experience, preferably in the utility industry, to join our team.

JOB RESPONSIBILITIES

The Operations Analyst is responsible for organizing, analyzing, and presenting data for review. The role may require developing requirements specifications with the business and contributing to the overall design and implementation of evolving analytic solutions, including dashboards, reports, and other forms of information output.

The Operations Analyst is a customer facing delivery expert, technology aware, resourceful, deadline-oriented and has strong communications and problem-solving skills. The Operations Analyst will possess the ability to work independently and multi-task in a fast paced and dynamic environment.

This is a Pacific-Time based remote position and will require candidate to work within specified hours.

OVERVIEW OF DUTIES

The successful Operations Analyst will:

- Support Quality Control reviews of work completion data to ensure all work is traceable, verifiable, accurate and complete.

- Report errors and deficiencies to operational teams to support data updates and field fixes.

- Develop trend graphs to determine where quality errors are most prevalent.

- Work with client stakeholders including the senior level client resources, to develop requirements for reporting and other data visualizations.

- Work with client stakeholders including the senior level client resources to assist with data-related technical questions, issues, and other data reporting needs.

- Provide analyses of program status and schedule adherence.

TRAVEL REQUIREMENTS

- This is an in-office based position with some travel to other offices in northern California on an as-needed basis.

SKILLS AND ABILITIES

- Excellent written, verbal communication skills.

- Collaborative nature and willing to share knowledge across broader team while contributing to reusable collateral.

- Clear and timely communication internally and externally.

- Ability to interact with the Client team including project sponsors and other stakeholders.

- Using continuous improvement mentality to improve the delivery process, reduce issues or rework for the client.

- Ability to troubleshoot issues and perform root cause analysis.

- Utility industry knowledge preferred.

REQUIRED QUALIFICATIONS & EDUCATION

- Bachelor's degree or equivalent in Engineering, Computer Science, Data Science, Management, Information Technology, or similar, from an accredited school or university is required.

- A minimum of 2 years of data analytics experience is required. Utility industry analytics background is preferred.

KLE is an equal opportunity employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Referral program

- Vision insurance

Work Location: In person