Agent I, Contact Center

Summary

Be the steady, trusted voice customers count on and build a meaningful career while you do it. As a Agent I, Contact Center at Spire, you’ll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless. Every call becomes a chance to offer clarity, care, and real solutions that strengthen trust in our communities.

This entry-level role is your gateway into the natural gas industry, backed by hands-on training, supportive teammates, and leaders who truly listen. At Spire, adaptability, collaboration, and ownership guide everything we do and they’re the qualities that help you grow. Whether you’re looking to advance into leadership, operations, or specialized customer support, Spire gives you the platform to build a long-term, purpose-driven career.

Company Overview

At Spire, we’re committed to understanding the needs of the homes and businesses we serve. That’s why we’re always looking for driven, collaborative people to join our team—because delivering the best service starts with bringing together the best people.

We find the best by hiring those who share our values of safety, inclusion, and integrity, and who demonstrate the core competencies that bring our vision, mission, and culture to life:

- Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.

- Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.

- Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living these values and competencies, we create a workplace where employees feel welcome, respected, and valued—while making a meaningful impact in the communities we serve.

Duties and Responsibilities

- Respond to calls and emails as the first point of contact

- Handle service requests with confidence

- Resolve billing issues and guide customers through payments

- Apply policy knowledge with sound judgment

- Stay cool under pressure and deliver excellent service

- Jump in wherever you’re needed

Required Education (certifications, licenses)

- High school diploma

Required knowledge, skill and abilities

- Strong listening skills (really strong—our customers will notice!)

- Empathy, patience, and a knack for multitasking

- Critical thinking and problem-solving chops

- Comfort with Microsoft Office and digital tools

- Confidence to ask questions and share ideas

- Demonstrate reliability with consistent attendance and punctuality, ensuring adherence to work schedules and contributing to team productivity and operational efficiency

Physical demands, environment and schedule

- Full-time, hourly position

- Hybrid work model: 4 days in the office, 1 from home

- 8-week in-office training to set you up for success

- Regular schedule with occasional overtime

- Shared, team-oriented office environment

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com.

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.