Call Center Agent

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

What we offer:

- A full-time, permanent position - A competitive wage starting at $18/hr + commission

- Vacation, benefits and a RRSP matching program

- Annual AIM tuition scholarship program up to $8,500 per eligible dependents

- The tools and support needed to be successful in your career and professional development

- A dynamic & rewarding work environment that is also a lot of fun!

Job Description

We are seeking a motivated Customer Service Representative for Kenny U-Pull’s Call Center, located in front of the Carrefour Laval in Laval, Quebec. Reporting to the Call Center Supervisor, you will play the crucial role of ambassador for our trademark, and you will be responsible to create an outstanding personalized experience.

What you're responsible for:

- Answering calls and general inquiries of clients who would like to have information on our stocks, prices and mode of operation;

- Taking the time to understand the specific needs of each client and propose personalized solutions;

- Inform the clients on our various products (batteries, tires, etc.) and services;

- Guide the clients in the utilization of our website;

- Promote in-person visits to our several branches;

- Register the clients to our personalized email system « Alert-Me »;

- Any other task related to the role.

Qualifications

To join our team:

- You are a strong communicator in both English and French (required)

- You are comfortable working in a fast-paced environment

- You have at least 1 year of customer service experience

- You have excellent interpersonal skills

- You have interest in working within the automotive industry (preferred)