Aftersales Engineer

About XCharge North America

XCharge North America is a leading provider of innovative EV charging solutions, committed to revolutionizing the electric vehicle industry. As an innovative company, we specialize in delivering sustainable and efficient solutions to commercial and utility customers. We are dedicated to revolutionizing the energy sector by providing advanced technologies that promote a greener future.

Job Description - Aftersales Engineer

We are seeking a highly organized and customer-focused Aftersales Engineer to join our dynamic team at XCharge North America. The ideal Aftersales Engineer will be a hands-on technical professional experienced in supporting complex electrical and mechanical systems. This role will focus on field diagnostics, system testing, and accurate documentation of findings to support ongoing product improvements. The Aftersales Engineer will work closely with internal engineering teams, assist in technical training efforts, and maintain a strong commitment to safety and compliance in all aspects of field operations.

Responsibilities

- Perform in-depth electrical and mechanical diagnostics on DC fast chargers and related systems, identifying root causes of faults and implementing corrective measures.

- Handle, inspect, and test high-voltage circuits and components (up to 1000VDC) safely and effectively following strict safety procedures.

- Execute reliability and stress tests on mechatronic components (e.g., liquid-cooled pumps, ventilator motors, and cable retraction systems) under varying environmental conditions.

- Record service findings, generate field reports, and contribute to continuous improvement feedback loops for R&D and product engineering teams.

- Assist in developing and delivering technical training sessions for clients and field service partners on proper operation, troubleshooting, and maintenance.

- Partner with global engineering and software teams to communicate field insights and assist in resolving complex issues requiring software or design adjustments.

- Maintain strict adherence to electrical safety standards (OSHA, NFPA 70E) and ensure compliance during all field operations.

- Support customer communication for escalated issues, ensuring timely and transparent resolution.

- Provide aftersales insights for proposals and technical documentation during tender processes or project bids.

Qualifications

- Bachelor’s degree in Engineering, Technical Management, or related field preferred.

- Certification or training in HV safety (preferred: NFPA 70E, OSHA 1910.269) is a plus.

- 3-5 years’ experience in service coordination, field operations, or customer support management within technical or industrial environments.

- Familiarity with electrical systems and mechanical components in EV charging, renewable energy, or similar industries.

- Strong project management and communication skills.

- Proficient with CRM or service ticketing tools.

- Experience with MS Office Suite or Google Collaborative tools is required.

- Excellent communication skills and ability to work independently under minimal supervision.

- Ability to travel up to 40% domestically.

Benefits

- Comprehensive health, dental, vision, and disability insurance.

- Company provided life insurance.

- Flexible work schedule and work-life balance.

- Professional development opportunities to enhance sales skills and industry knowledge.

- Flexible work location.

- Unlimited PTO.

- Opportunity to work with a dedicated and passionate team in a fast-growing industry.

- Compensation for this position range is dependent on experience, qualifications, and location.

Equal Employment Opportunity Statement

XCharge North America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. XCharge North America reserves the right to modify, interpret, or apply this job description in any way the Company desires, within applicable law.