Yard Solutions Inc

Account Manager

LocationGroveport, OH
Job TypeFull-time
Salary$65,000

About This Job

YARD SOLUTIONS Yard Solutions is a well-established commercial landscape maintenance company. For the last 35 years, we have been dedicated to providing outdoor environments that enrich people's lives. We specialize in commercial mowing/lawncare, snow removal, and award-winning residential hardscape installations. We provide a team-focused environment where our employees thrive under the leadership of industry experts. Our recent branch expansion provides ample opportunity for career growth while our Yard School training program is ideal for those who are just starting out. Check out our career opportunities at: Current Openings | YSdesign (yardsolutions.com) or Give us a call at 614-836-8205 for more information. Account Manager Reports to: Branch Manager Supervises: N/A Position Overview:

The Account Manager serves as the primary point of contact for all assigned clients and acts as the intermediary between customers, vendors, service partners, employees, and company owner. This position is responsible for creating a seamless customer experience by utilizing proactive communication skills and ensuring the quality of work performed meets or exceeds client expectations

Position Details:

Salary: Exempt,* Physical Requirements: Sitting/Standing* Work Schedule:* M-F,8am-5pm, 40 hours/week (overtime as required).

Work Conditions: Office environment 40%: sitting, standing, repetitive wrist motion. Some field work may be required.
Travel: 60% Travel to job sites daily using company vehicle
Work Location: 4830 Hendron Rd. Groveport, Ohio 43125


Primary Responsibilities:

Customer Service:
Serve in the lead role for all assigned client communication.
Fully leverage our relationships to benefit the customer and Yard Solutions for maintenance and snow removal.
Frequent and proactive communication with clients to build relationships
Ensure customer expectations are met or exceeded.
Complete weekly onsite audit reports
Sales:
Propose enhancement sales to existing clientele by performing monthly walkthroughs
Achieve enhancement sales goal of 33% of your portfolio’s budget
Renew existing contracts to attain or exceed 95% retention.
Cultivate relationships with assigned clients to create sales opportunities within their portfolio
Invoicing:
Ensure that clients monthly invoice is accurate:
Pricing
Frequency
Coordinate with administrations to ensure that receivables are current.
Service Partners:
Getting quotes and validating against the budget
Schedule service partners
Validate performance
Review billing for accuracy
Coordinate with operations to ensure follow ups are performed as needed.
Perform snow duties as assigned by the branch manager.


Minimum Requirements:

Valid driver’s license
Basic horticulture knowledge
Basic pest control knowledge
Three years’ experience in landscape maintenance operation
Experience in a customer service role


Knowledge and Competencies:

Foster teamwork and positively promote company culture
Advance the company’s image through involvement in a networking organization that supports company goals
Planning, organizing, and strong attention to detail
Effective written and phone communication skills
Ability to prioritize and multi-task in a fast-paced, quickly-changing environment
Dedication to an excellent customer experience
Strong work ethic, embracing accountability and consistency
Excellent problem-solving skills


Job Type: Full-time


Pay: From $65,000.00 per year


Benefits:

401(k)
Paid time off


Ability to Commute:

Groveport, OH 43125 (Preferred)


Ability to Relocate:

Groveport, OH 43125: Relocate before starting work (Preferred)


Work Location: In person

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