YARD SOLUTIONS
Yard Solutions is a well-established commercial landscape maintenance company. For the last 35 years, we have been dedicated to providing outdoor environments that enrich people's lives. We specialize in commercial mowing/lawncare, snow removal, and award-winning residential hardscape installations.
We provide a team-focused environment where our employees thrive under the leadership of industry experts. Our recent branch expansion provides ample opportunity for career growth while our Yard School training program is ideal for those who are just starting out.
Check out our career opportunities at: Current Openings | YSdesign (yardsolutions.com)
or
Give us a call at 614-836-8205 for more information.
Account Manager
Reports to: Branch Manager
Supervises: N/A
Position Overview:
The Account Manager serves as the primary point of contact for all assigned clients and acts as the intermediary between customers, vendors, service partners, employees, and company owner. This position is responsible for creating a seamless customer experience by utilizing proactive communication skills and ensuring the quality of work performed meets or exceeds client expectations
Position Details: Salary: Exempt,*
Physical Requirements: Sitting/Standing*
Work Schedule:* M-F,8am-5pm, 40 hours/week (overtime as required).
•Work Conditions: Office environment 40%: sitting, standing, repetitive wrist motion. Some field work may be required.
•Travel: 60% Travel to job sites daily using company vehicle
•Work Location: 4830 Hendron Rd. Groveport, Ohio 43125
Primary Responsibilities:
•Serve in the lead role for all assigned client communication.
•Fully leverage our relationships to benefit the customer and Yard Solutions for maintenance and snow removal.
•Frequent and proactive communication with clients to build relationships
•Ensure customer expectations are met or exceeded.
•Complete weekly onsite audit reports
•Propose enhancement sales to existing clientele by performing monthly walkthroughs
•Achieve enhancement sales goal of 33% of your portfolio’s budget
•Renew existing contracts to attain or exceed 95% retention.
•Cultivate relationships with assigned clients to create sales opportunities within their portfolio
•Ensure that clients monthly invoice is accurate:
•Coordinate with administrations to ensure that receivables are current.
•Getting quotes and validating against the budget
•Schedule service partners
•Review billing for accuracy
•Coordinate with operations to ensure follow ups are performed as needed.
•Perform snow duties as assigned by the branch manager.
Minimum Requirements:
•Basic horticulture knowledge
•Basic pest control knowledge
•Three years’ experience in landscape maintenance operation
•Experience in a customer service role
Knowledge and Competencies:
•Foster teamwork and positively promote company culture
•Advance the company’s image through involvement in a networking organization that supports company goals
•Planning, organizing, and strong attention to detail
•Effective written and phone communication skills
•Ability to prioritize and multi-task in a fast-paced, quickly-changing environment
•Dedication to an excellent customer experience
•Strong work ethic, embracing accountability and consistency
•Excellent problem-solving skills
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
Ability to Commute:
•Groveport, OH 43125 (Preferred)
Ability to Relocate:
•Groveport, OH 43125: Relocate before starting work (Preferred)
Work Location: In person