Vice President of Customer Relations

The Vice President of Customer Relations is responsible for managing the customer facing entity of Tempest. This individual enhances and develops the skills and effectiveness of existing personnel to improve performance, The VP Customer Relations also seeks out, recruits and develops new and personnel critical to the continued success of the organization. They are responsible for developing the strategic sales plans based on company goals that will promote sales growth and customer satisfaction. Responsibilities also include business and market share development, customer and team management, development and management of customer specific and focused strategies. The VP Customer Relations reports to the Senior Vice President of Business Development.

Primary Responsibilities

•Promote company products and services

•Develop customer specific plans and strategies

•Organize and maintain sales operations

•Manage sales budget

•Mentor/Motivate the sales team to achieve workplace goals

•Develop sales training programs

•Monitor market and competitor activity

•Improve customer satisfaction by anticipating consumer needs

•Identify where improvements can be made and develop success-driven plans

•Manage detailed sales expectations and plan accordingly

•Monitor customer activity

•Create sales reports

•Communicate and foster relationships with existing and new customers.

Daily, non-storm operations involve the following:

•Maintain a working relationship with existing customers and build relationships with new customers.

•Develop new business for Tempest Energy by face-to-face meetings, virtual meetings, or via other means of communication.

•Maintain the Tempest brand and be cognizant of the reputation of the company.

•Overseeing the conference season schedule and staffing. Utilizing conference as business development tools.

Storm operations involve the following:

•Communicate with customers to determine if there is a need for storm resources.

•Follow up with clients after a storm event to ascertain Tempest’s performance during an event. Is there a potential for movement from one customer to another through mutual aid or other mobilization strategies?

Qualifications:

• Strong working knowledge of Electric Utility, CO-OP or Municipality industry, highly preferred

• Strong consultative networking and negotiation skills

• Comfortable with public speaking/presentation engagements both virtually and in-person.

• Strong verbal, written, and interpersonal communication skills a must.

• Ability to multitask and work efficiently and effectively to meet required deadlines

• Ability to learn quickly and apply that knowledge

• Strong team leadership skills

• Ability to work in a team environment

• Proactive and competent at problem solving

• Proficient with various Microsoft Office tools like Powerpoint, Word, Excel, Teams etc.

• 10+ years working in a role as a utility professional preferred

• Bachelor’s degree in Engineering or Business, or equivalent