TravelCenters of America Franchise Director

Position Summary

This position will oversee the compliance of Franchise partners and Agreements, Franchise programs, operations and relationships with travel center Franchisees. The role assists with prospecting for and reviewing new Franchise sites and partners. This position will retain current Franchisees by building close business relationships with Franchise partners and department leadership. The role facilitates accurate monthly royalty collection and the achievement of annual financial targets. This position will be responsible for assuring contractual compliance from the individual Franchisees and entities.

Key Responsibilities Franchise Growth & Development

- Assist the Franchise Team in meeting annual signing, opening and financial goals.

- Oversee the CDD submissions and approvals for prospective Franchise partners.

- Make annual FDD and Franchise agreement updates. Track start-up and conversion costs, and other FDD-related stats.

Franchise Operations & Compliance

- Ensure Franchise sites are properly set up in TA systems.

- Ensure Franchise documents are organized and recorded properly.

- Ensure TA System programs are followed and comply with Franchise law and Agreement terms.

- Oversee revisions and adaptations to the Franchise Operations Manuals.

- Oversee adaptations to TA training programs for franchise use.

- Maintain a safe workplace by supporting the Believe in Zero concept.

Franchisee Support & Relationship Management

- Ensure Franchisees are adequately supported by Operations, Hospitality and Marketing departments. Build strong relationships with all department leaders. Attend leadership, Franchise and industry meetings as needed.

- Assist Franchisees in answering questions and resolving issues.

- Help Franchisees to improve their business/operations/facility/profitability.

Financial Management & Analysis

- Ensure Franchise accounting and royalty payments are accurate and timely.

- Create accurate royalty and SG&A projections. Compare actual vs. projected. Review results with the Franchise Team quarterly. Suggest and implement improvements to meet/beat financial goals.

- Evaluate and submit policy variance recommendations to the VP Franchise Growth and Operations for approval.

Qualifications

- Bachelor’s degree preferred or equivalent experience.

- Strong analytical, quantitative and critical thinking skills

- Advanced skills in Microsoft Excel and proficiency in other Microsoft programs

- Excellent verbal and written communication skills

- Able to communicate complex information simply and clearly

- Ability to work in a dynamic environment and prioritize work accordingly

- Proactively helps other and builds strong business relationships

- Experience with SQL Functions, Cognos, Oracle BI, or other business intelligence reporting software is a plus

- Project management and/or system administrator experience is a plus

- Must be able to read and understand dense legal language

- Strong understanding of TA’s operations and services

- Excellent organizational skills

- Able to compile and interpret data

- Strong persuasive skills to communicate the benefits of the TA network to franchisees and prospective franchisees

- Some travel required

What We Offer

- Competitive salary and annual bonus opportunity.

- Comprehensive benefits: medical, dental, vision, life insurance.

- 401(k) with company match.

- Paid vacation and holidays.

- Tuition reimbursement.

- Career growth and company-paid training.

Working Conditions

General office environment.

Physical Requirements

This position requires extensive sitting, viewing, and utilization of computer equipment

Why join us!

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.