Technical Support Specialist

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over

120

years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

- Purpose-driven work that makes a real difference in communities around the globe.

- Career growth and development opportunities designed to help you achieve your potential.

- A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute: Position Summary

We are seeking a technically skilled and customer-focused individual to join our support team. This desk-based role involves providing remote assistance for specialized equipment and systems, leveraging expertise in RF communications, electrical systems, computer interfaces, and network technologies. It requires familiarity with diagnostic software, cybersecurity best practices, and technical documentation.

This role is a great fit for a field service technician looking for more office-based work or a technical support specialist eager to engage directly with customers. You’ll leverage your hands-on experience while expanding into a customer-facing, problem-solving position that combines technical expertise with relationship-building. It’s an opportunity to stay close to the technology you know while developing new skills in communication and remote diagnostics.

Key Responsibilities

- Provide remote technical support for RF communication systems, electrical controls, and networked devices.

- Troubleshoot hardware and software issues using diagnostic tools and lab simulations.

- Interface with customers to resolve technical problems, ensuring high levels of satisfaction.

- Document support cases, resolutions, and system configurations in internal databases.

- Collaborate with engineering and development teams to escalate and resolve complex issues.

- Test and validate software updates and system configurations in a controlled lab environment.

- Maintain cybersecurity protocols and ensure secure handling of customer data.

- Participate in on-call rotations and provide occasional onsite support within the southeastern U.S. (primarily Florida).

Qualifications

- 1–3 years of experience in electrical controls, RF systems, or related technical fields.

- Strong written and verbal communication skills.

- Ability to work independently and as part of a collaborative team.

- Proficiency with computers, remote access tools, and networking fundamentals (Linux experience is a plus).

- Familiarity with PLC control systems and control logic is advantageous.

- Experience with database entry and strong attention to detail.

- Background in military communications, SCADA systems, or RF technologies is a plus.

Core Competencies

Collaboration: Work effectively across teams to achieve shared goals.

Communication: Clearly convey technical information to both technical and non-technical audiences.

- Initiative: Proactively identify and resolve issues, going beyond basic requirements.

- Work Standards: Maintain high standards of accuracy, accountability, and professionalism.

Working Conditions

Primarily office-based with standard computer and phone equipment. Occasional travel for onsite support (within Florida and surrounding areas). May involve limited exposure to outdoor conditions during field visits.

#EL123

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

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