IT Tech Support Specialist I

Flexibility Option: In Person

Job Req Id: 31100

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Fargo, ND

Application Deadline: Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Supports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.

Responsibilities

Essential Functions

- Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.

- Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.

- Diagnoses and repairs personal computers, mobile devices, and other various hardware.

- Sends units out for repair and ensures the repair is accomplished in a timely manner.

- Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.

- Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.

- Develops and maintains effective working relationships with customers, vendors, and others related to the company.

- Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.

- Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.

Non-essential Functions

- Provides accurate, timely documentation of expenses and other information as requested.

- Provides input or recommendations to the department budget.

- Researches and analyzes various topics and function of the department.

- Performs other duties as assigned by supervisor or designate.

Qualifications

- Two-year degree in Computer Technology or the equivalent in work experience.

- Four-year Computer Technology degree preferred.

- Knowledge of Windows desktop PC’s is essential.

- Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.

- Experience working with computers in a WAN environment is helpful.

- Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

Skills and Abilities

- Passionate about customer service

- Excellent interpersonal, written, and verbal communication skills.

- Ability to effectively plan and organize and execute time management.

- Excellent customer service skills include being competent, accurate, responsive, and engaged.

- Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature.

- Ability to meet goals, timelines, and outcomes on projects.

- Ability to interact and collaborate with customers, various departments, and management levels.

- Demonstrated specialized working knowledge of a specific department.

- Critical thinking and problem-solving skills.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Continuously

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Continuously

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Occasoinally

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Grasping (Applying pressure to an object with the fingers and palm) - Frequently

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Continually

- Driving (the control and operation of a motor vehicle) - Frequently

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Continually

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Occasionally

- Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.