Technical Support

Job Summary:

Piranha Fabrication is seeking a skilled and experienced Technical Support person to join our team. In this role, you will provide expert-level support for troubleshooting, maintenance, and repair of a wide range of metal fabrication machinery, including CNC machines, laser cutters, welding systems, presses, and more. This is not a call center or IT helpdesk role. We’re looking for someone with real mechanical/electrical aptitude who enjoys problem-solving, working with machines, and guiding customers through technical challenges.

This full-time, direct-hire position is based at our Belvidere, Illinois manufacturing facility and offers growth opportunities. Responsibilities include:

POSITION RESPONSIBILITIES:

- Provide remote technical support for our CNC plasma systems via phone, email, and diagnostics tools

- Troubleshoot and help resolve electrical, mechanical, and software issues

- Guide new users through setup, calibration, and best practices

- Use tools like ERP, CRM, CAD/CAM software, and our knowledge base to support customers

- Log support cases, track issues, and manage part/warranty orders

- Occasionally travel to customer sites for training, diagnostics, or repair (once trained)

WHAT WE'RE LOOKING FOR:

- Hands-on experience with mechanical or electrical systems — comfortable using multimeters, hand tools, and reading schematics or manuals

- Familiarity with basic electronics: switches, relays, sensors, motors, fuses, power supplies

- Ability to diagnose issues remotely and communicate clearly with customers

- Basic computer skills: Microsoft OS, email, ERP/CRM systems

- Positive, accountable, and team-oriented attitude

- Self-motivated with the ability to use your time effectively to learn on the job

- Interest in CNC equipment, fabrication, or machining is a bonus

- Ability to travel occasionally as a Field Service Technician once fully trained

MINIMUM EXPERIENCE:

- Minimum 2 years troubleshooting or hands-on technical experience

- High school diploma or GED required; technical certificate or associate degree preferred

- Strong verbal and written communication

- Problem-solving mindset and great customer interaction skills

We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to the success of our company.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person