Technical Sales Engineer - Food Retail

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Description

The Technical Sales Engineer is a key member of the Copeland Cold Chain Technical Sales team focused on their assigned End User customers. They will understand customer pains and needs and determine the best Copeland controls for the end user’s applications. The Technical Sales Engineer (TSE) will need to learn the portfolio of Copeland Cold Chain controls and services portfolio as well as how to apply these controls to the End User’s building and energy management systems. The TSE will work closely with a Strategic Account Executive to ensure End Users customers successfully specify, apply, implement and expand Copeland controls and services from a technical sales perspective. They will serve as a trusted customer partner and technical expert with a customer focused perspective.

The TSE will work side by side with the Strategic Account Executive for their assigned End User customers. They will cross functionally collaborate with Project Management, Product Management, Field Services, Solution Architects, Technical Services, Professional Services, etc.

The TSE will interact directly with our Commercial teams across the Americas and our Product / Engineering teams in Kennesaw, GA, Belluno, Italy, Eden Prairie, MN and Sidney, OH.

As The Technical Sales Engineer YOU WILL

- Serve as trusted customer partner and technical subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third-party integrations) and applicable services (commissioning, programming, project)

- Serve as End User application expert

- Understand controls and services market trends and competitive capabilities

- Collaborate with the sales team on customer facing engagements and serve as technical sales and end user application expert. Pull in Solution Architecture, Application Engineering, Systems Engineering and/or NPD Engineering where needed

- Create high level, technical requirements for new End User opportunities, including but not limited to hardware bill of material, integrations to third party devices, control panels, programming of BMS and distributed controllers, and field services.

- Collaborate with Copeland execution teams to ensure successful deployment of controls, integrations and/or other services

- Communicate End User customer and Copeland requirements with EORs (HVAC & Refrigeration) during the initial design and project phases

- Customer focused approach with emphasis on land, implement and expand phases of the sales cycle

Required Education, Experiences & Skills

- BS degree in Engineering, or related technical discipline -or- equivalent industry experience

- Two years of food retail or foodservice product development / engineering / field service / technical support or related experience

- Knowledge of Copeland control systems for Food Retail/Foodservice, including but not limited to E3, Site Supervisor, distributed controls (e.g. case controllers)

- Hands-on experience with Food Retail/Foodservice Building Management Software

- Demonstrated success in technical role in the food retail or foodservice industry -or- similar industry

- Effective analytical, coordination and verbal communication skills

- Ability to travel 40-50%

- Authorization to work in the United States without sponsorship now or in the future

Preferred Education, Experiences & Skills

- Demonstrated ability to collaborate and communicate effectively and build strong relationships with customers and internal team members

- Proven experience in consultative solutions selling

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com