Support Analyst Supervisor

LocationGonzales, TX
Job TypeFull-time
Salary$62,400

About This Job


Support Analyst Supervisor



Office Location



Gonzales Customer Service Center



825 E Sarah DeWitt Dr



Gonzales, Texas 78629




What We Are Looking For


GVEC is looking to hire you for the position of Support Analyst Supervisor to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Support Analyst Supervisor, you will help ensure the team of Support Analysts are providing top quality support to our end users, adhering to IT Asset Management processes, and maintaining end-user equipment and conference rooms as needed.




Your Pay


The minimum starting pay for this role is $30.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.




How You’ll Help

Supervise day-to-day activities of the Support Analyst team
Conduct biannual staff evaluations
Provide guidance and foster employee growth for the Support Analyst team
Provide tier 2 escalation for the support team for issues
Create and maintain processes for IT Asset Management for all end user equipment and mobile devices utilizing Microsoft Endpoint Management, NinjaOne, and IT Glue
Create and maintain processes for IT Service Management utilizing Atlassian Jira for the support team
Create and maintain processes for IT Operations Management for support tasks utilizing NinjaOne
Ensure all support documentation is up-to-date and software licenses are compliant
Work with System Administrators and System Engineers to coordinate deployment of software, hardware, or other project-based work
Plan and track yearly capital expenditures for laptops, monitors, printers, etc.
Maintain automation for laptop/VM deployment
Maintain Virtual Machine templates, images and pools, utilizing VMWare Horizon
Design Audio-Visual deployments, replacements and upgrades




Experience/Skills You’ll Need

3 years’ experience in an IT support or technical role
Understanding of Virtual Environments utilizing VDI infrastructure
Strong verbal and written communication skills to convey information clearly and confidently
Effective problem-solving skills, capable of troubleshooting minor issues independently
Ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivation, a strong work ethic and impeccable integrity
A team player open to constructive criticism to help evolve the team
Ability to lift items such as printers, laptops, desktop computers, monitors, etc.




Preferred Experience/Skills

1 year experience in a supervisory/lead role
Experience with NinjaOne
Experience with IT Glue
Experience with VMWare Horizon
A+ and/or Network+ certification or similar certification




Our Purpose and Culture


GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.



We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.




Your Benefits

Medical Plans
401K Matching
Financial Incentives and Rewards
Wellness Program
Paid Vacation
Paid Holidays
Employee Development
Community Impact
Work-Life Balance



Application Deadline: May 7, 2025


Visit us on Glassdoor to see what our employees are saying about us!


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