Workforce Analyst, Member Support Forecasting and Planning

Peloton is looking for a highly organized and detail-oriented individual to join our team as a Workforce Management Analyst as a part of the Global Member Support (GMS) Planning team located in Plano, TX reporting to the Sr. Manager of Workforce Management. Peloton is a fast-paced, innovative, and metric-driven company with a team passionate about delighting our members. Within the Global Member Support organization, we are maniacal about ensuring a delightful member experience and optimizing our cost structure.

You will be responsible for ensuring the efficient and effective use of resources in a contact center environment. This role involves forecast, workload, staffing analytics, evaluating capacity and coverage and analyzing data to optimize workforce utilization. The analyst collaborates with Global Member Support operations teams and the Workforce Management team to ensure service level agreements (SLAs) are met while maintaining an awareness of cost to budget balance.

The ideal candidate for this role has excellent organizational and communication skills, is able to work independently in a fast-paced environment, and has experience in workforce management analytics and reporting. You must be able to prioritize and multitask, as well as have the ability to work with a diverse team across multiple partners and locations.

YOUR DAILY IMPACT AT PELOTON

YOU BRING TO PELOTON

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

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