Peloton Well Focused

Support Analyst (End User Support – Engineering, Technology)

LocationCalgary, AB
Job TypeFull-time

About This Job

Support Analyst (End User Support – Engineering, Technology)




Reports To: Implementation Services Manager




Job Summary:


The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.




Job Schedule:

Work out of Calgary office (in office)
Monday - Friday




Primary Job Responsibilities:

Provides technical support and guidance to resolve users problems
Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings




Other duties:

Performs other related duties as assigned.




Requirements:

Completed Post secondary education in a related field (Engineering, Technologist, Information Technology, Computer Science, etc)
Tech savvy with knowledge of software and databases
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered




Nice to Have:

Prior experience providing field operator software system support
Oil & Gas Industry knowledge
Familiarity with Field Data Capture systems such as PVR, Avocet, FieldView, Prodman as well as Peloton’s ProdView
Experience with MS Excel




Application process:

Apply with both your resume and cover letter
In your cover letter, please answer the following: Describe a time when you had to solve a unique problem in a previous job. Describe the situation, what you did to help solve the problem, and what you learned in the process.




About Peloton


The Peloton Platform energizes the oil and gas digital transformation through mobility, automation, and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations. For more information, visit www.peloton.com.



By submitting your job application, your confirm that you agree to the storing and processing of your personal data by Peloton as described in our Privacy Policy.


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