Supervisor I, Order fulfillment

At CS Power Systems, we're on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we're just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future.

Across Canadian Solar's powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we're deeply invested in our people's success. If you're passionate about renewable energy and want to "Make the Difference" by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution.

Job Summary: The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.

Responsibilities include:

1. Order Management & Execution

- Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow.

- Monitor order status and proactively resolve delays or exceptions

- Ensure compliance with FIFO principles and inventory allocation rules

2. Warehouse & Inventory Coordination

- Oversee picking, packing, labeling, and shipping accuracy

- Ensure inventory accuracy through cycle counts and reconciliation

- Monitor stock levels and support inventory optimization strategies

- Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable)

3. Logistics & Transportation Coordination

- Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams

- Track shipments and ensure on-time delivery performance (OTD)

- Manage transportation exceptions and escalate issues when necessary

- Optimize shipping methods to balance cost and service level

4. Process Improvement & Compliance

- Identify process gaps and drive continuous improvement initiatives

- Ensure SOP compliance across fulfilment operations

- Support implementation of WMS, SAP, or other systems enhancements

- Maintain compliance with safety, quality, and regulatory requirements

5. Team Management

- Supervise and train fulfilment team members

- Assign daily tasks and monitor performance

- Develop team capabilities and ensure cross-functional collaboration

- Foster a culture of accountability, efficiency, and continuous improvement

6. Reporting & KPI Management

- Track and report key KPIs such as:

- On-Time Delivery

- Order Accuracy

- Inventory Accuracy

- Order Cycle Time

- Prepare daily/weekly/monthly operational reports

- Provide data-driven insights to management

Qualifications:

- Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field preferred, master’s degree preferred

- 2-4 years of experience in order fulfilment, warehouse operations, or logistics

- Prior supervisory or team leader experience preferred

- Experience in manufacturing or automotive industry is a plus.

- Strong understanding of supply chain processes (order fulfilment, inventory, logistics)

- Experience with ERP/WMS systems

- Excellent problem-solving and analytical skills

- Strong communication and cross-functional coordination ability

- Ability to work in a fast-paced and dynamic environment

- Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus

Physical Requirements and Working Conditions

- Ability to sit for extended periods while working at a computer

- Frequent use of hands and fingers for typing, filing, and operating office equipment

- Occasional standing, walking, bending, and reaching

- Ability to lift and carry light office materials (up to 10–15 lbs.), such as files or office supplies

- Visual acuity to read screens, documents, and reports

- Ability to attend meetings and interact with employees, clients, and vendors

- May require occasional overtime or weekend support

- Ability to work on-site and coordinate with cross-functional teams

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