Axium Solar

Solar Service Manager

Texas, United States

full_time

$75,000-$95,000

About This Job

Position Overview

Axium Solar is seeking an experienced Solar Service Manager

to oversee the performance, productivity, and culture of our solar service department. This role involves managing a team of technicians and administrative support staff, handling customer service cases, and ensuring our service operations are efficient, professional, and customer focused.

The ideal candidate will have Utility

and/or Commercial solar or renewables experience, strong leadership skills, and a proven track record of managing both people and processes.

Experienced Utility or Commercial

Solar Service Admin/Specialist/Coordinators

ready for the next step in their career are encouraged to apply.

Key Responsibilities:

•

Lead and manage both field service technicians and in-office support staff

•

Oversee scheduling, dispatch job management, issue resolution, and invoicing

•

Manage preventive maintenance schedules, inspections, reporting, and customer communication

•

Develop processes and documentation

•

Monitor solar PV system alerts (outages, performance degradation) and initiate appropriate actions

•

Perform or supervise initial remote diagnostics to determine service needs

•

Maintain detailed service records and documentation in company systems

•

Coordinate RMA handling, including tracking, vendor communication, and invoicing

•

Track service department KPIs and implement strategies to improve operational efficiency and customer satisfaction

•

Serve as the point of escalation for complex service issues or customer concerns

•

Collaborate with company leadership on department budgets, staffing needs, and long-term service strategy

Personnel Management Duties:

•

Assist with hiring, training, and onboarding new service department employees

•

Conduct regular team meetings, one-on-ones, and performance reviews

•

Address personnel issues including attendance, productivity, and adherence to company policies

•

Foster a safe, respectful, and high-performance work environment in both the field and office

•

Coordinate with HR and leadership on employee development, corrective actions, and compliance

Qualifications:

•

3–5 years of experience in a supervisory or management role, preferably in the solar or renewables industry

•

Direct experience in utility and/or commercial solar PV systems

•

Knowledge of monitoring platforms a plus

•

Strong leadership and team development skills

•

Excellent communication skills—both verbal and written

•

Comfortable working with technology platforms, ticketing systems, and performance metrics

•

Working knowledge of networking and communications equipment is a plus

•

Highly organized, detail-oriented, and customer-centric

Job Type:
Full-time | McKinney, TX

Benefits:

•

Competitive salary based on experience

•

Health, dental, and vision insurance

•

401(k) with company match

•

Paid time off and holidays

•

A supportive, growth-oriented company culture

•

Opportunities for professional development and advancement

•

Pay: $75,000.00 - $95,000.00 per year. Salary could be outside of this range dependent on experience and knowledge of candidate.

About Axium Solar

Axium Solar is a leading provider of commercial, and utility solar solutions headquartered in McKinney, TX. With over 25 years of experience in the industry, we are committed to delivering high-quality solar maintenance and EPC services. Our services include assessment, design, construction, operations and maintenance.