Ambrose Solar

Solar Service Manager

LocationVacaville, CA
Job TypeFull-time
Salary$70,000-$90,000

About This Job

About Ambrose Solar

Ambrose Solar is a leading solar provider based in Vacaville, CA, proudly serving residential and commercial customers throughout Solano County and surrounding areas. Known for exceptional craftsmanship, honest guidance, and ongoing customer support, we’ve earned a reputation as one of the most trusted solar companies in Northern California. We’re committed to delivering clean, reliable energy and backing it with service that truly stands out.

Position Overview

Ambrose Solar is seeking an experienced and driven Solar Service Manager to oversee the performance, productivity, and culture of our solar service department. This role involves managing a team of technicians and administrative support staff, handling customer service cases, and ensuring our service operations are efficient, professional, and customer-focused. The ideal candidate will have solar experience, strong leadership skills, and a proven track record of managing both people and processes.


Key Responsibilities:

Lead and manage both field service technicians and in-office support staff

Oversee scheduling, training, and performance evaluations for all service department personnel
Provide clear direction, mentorship, and accountability for team members to foster a positive and productive work culture
Monitor solar PV system alerts (outages, performance degradation) and initiate appropriate actions
Perform or supervise initial remote diagnostics to determine service needs
Ensure timely ticketing, dispatching, and resolution of customer service issues
Manage preventive maintenance schedules, inspections, reporting, and customer communication
Maintain detailed service records and documentation in company systems
Determine warranty coverage and prepare quotes for non-warranty service work
Coordinate RMA handling, including tracking, vendor communication, and invoicing
Track service department KPIs and implement strategies to improve operational efficiency and customer satisfaction
Serve as the point of escalation for complex service issues or customer concerns
Collaborate with company leadership on department budgets, staffing needs, and long-term service strategy


Personnel Management Duties:

Assist with hiring, training, and onboarding new service department employees
Conduct regular team meetings, one-on-ones, and performance reviews
Address personnel issues including attendance, productivity, and adherence to company policies
Foster a safe, respectful, and high-performance work environment in both the field and office
Coordinate with HR and leadership on employee development, corrective actions, and compliance


Qualifications:

3–5 years of experience in a supervisory or management role, preferably in the solar or electrical trades
Direct experience in residential and/or commercial solar PV systems
Knowledge of monitoring platforms a plus
Strong leadership and team development skills
Excellent communication skills—both verbal and written
Comfortable working with technology platforms, ticketing systems, and performance metrics
Working knowledge of networking and communications equipment is a plus
Highly organized, detail-oriented, and customer-centric

Job Type: Full-time | On-site in Vacaville, CA


Benefits:

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
A supportive, growth-oriented company culture
Opportunities for professional development and advancement


Job Type: Full-time


Pay: $70,000.00 - $90,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance


Schedule:

8 hour shift
Day shift
Monday to Friday


Supplemental Pay:


Bonus opportunities


Experience:

Solar installation: 3 years (Required)


Ability to Commute:

Vacaville, CA 95688 (Required)


Work Location: In person

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