Shipping & Receiving Lead (Multi-Branch Inventory Oversight)

Description:

Delta 360 is seeking an experienced Shipping & Receiving Lead to oversee shipping, receiving, and inventory processes across all branch locations. This role is responsible for driving inventory accuracy, transaction discipline, and standardized warehouse procedures in a high-volume environment. The ideal candidate brings at least 5 years of warehouse shipping and receiving experience, is comfortable leading through influence across multiple locations, and is proficient with ERP inventory modules (and related CRM modules/workflows) to ensure inventory visibility from receipt through customer delivery.

This is a hands-on leadership role that partners with Branch Managers, Operations, Sales, and Accounting to strengthen controls, reduce errors, and improve service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Oversee and standardize shipping, receiving, and inventory handling processes across all branches to ensure consistency and accuracy

· Ensure timely and accurate processing of all inventory transactions in the ERP (receipts, shipments, transfers, adjustments, returns, and RMAs as applicable)

· Lead multi-branch inventory control practices, including cycle counts, physical inventory support, root-cause analysis, and corrective actions.

· Monitor inventory accuracy and transaction compliance by location; identify gaps, retrain teams, and implement process improvements

· Coordinate inter-branch transfers to ensure accurate picking, packing, documentation, and ERP posting (quantity, item, location, and timing)

· Maintain receiving standards, including verification of quantities, item identification, documentation, and discrepancy resolution with Purchasing/Vendors

· Maintain shipping standards, including order verification, packaging requirements, carrier coordination, shipment documentation, and on-time dispatch

· Support branch teams in optimizing warehouse organization (bin/location accuracy, staging areas, labeling, and material flow)

· Partner with Sales/Customer Service to support order fulfillment, customer requests, delivery requirements, and issue resolution

· Utilize ERP Inventory and CRM modules to improve visibility, traceability, and communication from order entry through fulfillment

· Track and report key performance indicators (KPIs) such as inventory accuracy, cycle count results, shipping accuracy, receiving cycle time, and transfer accuracy

· Investigate and resolve shipping/receiving discrepancies, shortages, damages, and freight claims; coordinate documentation and follow-up

· Maintain and improve SOPs, training materials, and checklists; coach branch warehouse staff and reinforce best practices

· Promote a safe, clean, and organized warehouse environment; ensure compliance with company safety policies and equipment procedures

· Perform special projects and other duties as assigned

QUALIFICATIONS/POSITION REQUIREMENTS:

· 5+ years of warehouse experience with significant responsibility in shipping and receiving in a high-volume operation

· Demonstrated experience overseeing or coordinating inventory processes across multiple locations/branches

· Proficiency using an ERP system Inventory module (receiving, shipping, transfers, inventory adjustments); experience with CRM workflows/modules strongly preferred

· Strong attention to detail with a demonstrated ability to maintain transaction accuracy and documentation discipline

· Ability to prioritize effectively and perform under daily deadlines and operational demands

· Strong problem-solving skills and ability to investigate discrepancies and drive corrective action

· Strong communication skills; ability to work effectively with branch teams, operations leadership, and office/accounting personnel

· Proficiency in Microsoft Office (Excel, Word, Outlook); ability to work with reports and data exports preferred

· Ability to travel to branch locations periodically as needed

Requirements: