Service Support Specialist
Owings, MDAbout This Job
The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.
Responsibilities:
•
Schedule all national account start-ups assigned to KGE by Generac
•
Provide support to our contractors, customers, and factory representatives
•
Utilize in-house software to submit appropriate documentation for payment by Generac
•
Utilize Generac website to pull credit memos and invoice jobs
•
Assist with dispatching technicians to assigned projects
•
Support the service team as needed
•
Rotate in after hours on-call rotation
•
Performs other related duties as assigned
Requirements:
•
Strong verbal and written communication skills
•
Strong organizational skills and attention to detail
•
Ability to develop relationships with co-workers & vendors
•
Experience in Microsoft Office (Excel, Word, Outlook)
•
Excellent customer service skills
•
Excellent time management skills
Education/Experience:
•
High school diploma.
•
1 year experience in customer service, administrative or related field
Physical Requirements:
•
On-site position
•
Prolonged periods of sitting at a desk and working on a computer.
•
Must be able to lift 15 pounds at a time.
PM22
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