Member Service Specialist

Position: Member Service Specialist

Reports To: Member Service Supervisor

Department: Member Services

Location: Fort Oglethorpe (flexibility to travel to other offices as needed)

Purpose:

To accept and process membership applications; to assist with member inquiries or complaints; to provide assistance with service and work orders; to provide efficient and courteous service in handling the collection of payment on member accounts; to maintain accurate records of member accounts in accordance with approved accounting procedures.

Minimum Qualifications:

Preferred:

Job Functions:

Core Competencies:

Core Values:

Physical Demands:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities (some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees). Requires physical ability in reaching, stooping, standing, walking, lifting, must be able to lift small objects with the fingers, grasping, talking, hearing, repetitive operations, and defined sedentary work. Visual acuity required with administrative machine operation.

Working Conditions:

General office environment; requires the flexibility to work irregular hours for assignment completion; requires the ability to work during emergency situations and availability during inclement weather.