Service Support Supervisor

Description

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters.

Job Summary:

The Service Support Supervisor plays a key leadership role in delivering exceptional customer experience by overseeing the service coordination team and managing the dispatch process. This role ensures clients receive timely, professional, and effective service from initial contact through resolution. The position emphasizes customer satisfaction, operational excellence, and proactive communication.

Minimum Qualifications:

Key Responsibilities:

Work Environment & Physical Demands:

Disclaimer:

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure