Customer Service Specialist

Job Title:

Customer Service Specialist

Hybrid

Entergy Texas, Inc.-GTX

This position may be filled in Beaumont, Texas or The Woodlands, TX

Job Summary/Purpose

Responsible for customer issue resolution through use of customer systems (i.e., CCS, Sales Force, MDMS), and other similar systems as appropriate to the job scope. External customer inquiries include customer complaints, requests to stop and start service, billing and credit and collection issues, and other service-related inquiries. Customer contact will be through regulators, executives within the company, residential, commercial and industrial customers, or with community partners. This position will build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers.

Minimum Requirements Minimum education required of the position

High school diploma or equivalent.

CSS II: 5 years within a customer service environment two of which as a CSS I or equivalent.

Knowledge and experience with the Microsoft Office toolkit. Strong CCS and/or Sales Force experience. Strong, interpersonal and communication skills. Self-motivated and dependable team player. Ability to manage assignments and deadlines from multiple sources. Ability to maintain composure during busy periods. Strong customer service skill set and ability to deal with difficult situations and difficult people in a professional manner. Demonstrated ability to perform data entry and utilize various computer functions and programs.

Preferred Skill: Fluent in English and Spanish

Texas- Beaumont Texas : Beaumont || Texas : The Woodlands

: Professional

: Professional

No Relocation Offered

: NON BARGAINING UNIT

: 1

119424

: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below.

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click

and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and

of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.