Sales Support Associate

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2026 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

The principal role of the Sales Operations Associate to create and update opportunities for new and existing customers from our channel partners. Deal entry is the first step in our customer journey and the timeliness and accuracy this function is vital to our sales process.

- Create new sales opportunities in Salesforce

- Create additional opportunities based on product selection

- Respond to requests that cannot be processed

- Update customer and deal information for existing opportunities

- Validate utility account information based on reference documents

- Understand utility switching rules to ensure start dates can be met

- Review exception queue to make corrections to opportunities

To be successful in this role, you are likely to have the following skills/experience:

- Previous experience with Data Entry

- MS Office, Outlook, Internet

- Ability to work collaboratively within and across teams

- Strong verbal and written communication skills

- Demonstrated strong time management skills

- Diligent attention to detail

- Problem solving skills

- Previous experience using a CRM system i.e. Salesforce a plus

- Knowledge of the Energy or Electricity Industry a plus

This position will be expected to work 2-3 days per week from our downtown Syracuse, NY office, with hybrid working permitted the remainder of the days, assuming strong performance.

The hourly rate for this role is between $25 - $32/hour. Specific rate determined based on the selected candidate's experience and overall qualifications.

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

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