Receptionist

Are you ready to turn your passion for helping others into a rewarding career? We're looking for a friendly and professional Receptionist to join our team. This position is a vital part of ensuring the smooth operation of our front desk and creating a positive experience for all who visit. As our Receptionist, you'll manage day-to-day interactions, maintain a welcoming environment, and assist with various administrative tasks. If you're an organized multitasker with excellent communication skills and a commitment to exceptional service, we invite you to become a key member of our team.

Who We Are

Here at Cedar Property Management, our goal is:

To provide high-quality property management services that are dedicated to the owners’ goals and objectives. To deliver quality, affordable housing where individuals and families can live, work, and thrive. To conduct ourselves with utmost honesty and integrity and to be open and transparent in our dealings with all residents and vendors. To hold ourselves to the highest ethical standards, demonstrating honesty and fairness in every decision and action. To do the right thing for our team, our business, and our residents, resulting in mutual success.

To provide exceptional service to our residents, going beyond ‘normal’ expectations. We respect our tenants and the business they provide and offer them a service that secures value for their money and peace of mind. We feel this is what separates us from the rest.

We understand and appreciate the importance of our residents’ time. As such we make every effort to meet our goals in terms of our service commitments, timings, and objectives, and communicate progress along the way in order to keep our residents and co-workers informed.

We realize our values are not achieved on our own and we understand the importance of working in conjunction with our partners, whether employees, suppliers, vendors, or residents. We strive to establish good working relationships and treat others with dignity and respect at all times.

Our team members are our best assets and without them, our mission and vision are not achievable.

We look for opportunities to invest in our employees by developing them and helping them to achieve their goals while instilling our company values.

The receptionists play a vital role in the daily function at Cedar Creek Village. As a receptionist, you will be expected to answer phones, greet guests, perform basic cleaning of the Clubhouse, make copies, manage the gift shop, and answer questions regarding the use of the event room located on site. This position requires professionalism, organization, and excellent communication.

Essential Functions

- Perform all opening/closing duties (full list of procedures can be found in receptionist binder)

- Answer phones and greet walk in guests promptly, taking messages when necessary.

- Open/close gift shop

- Keep items in gift shops stocked

- Maintain coffee station, cleaning coffee pot at the end of each shift

- Keep lobby area clean, fluff couch pillows and fix arm rest covers periodically throughout each shift.

- Check out storage keys for tenants

- Maintain a daily log for gym/racquetball guests

- Keep office stocked with brochures, rental applications, resident move in folders, notice to vacate packets, and event room rental agreements

- Make sure gym/racquetball facilities are clean

- Wash gym towels

- Ensure that VIP room is clean at times

Competency

Customer Service

- Provide friendly and professional assistance to tenants, guests, and co-workers.

Multitasking

- Receptionists may simultaneously deal with frustrated customers, multiple phone calls, and interruptions. An effective receptionist can manage stressful situations and remain calm under pressure.

Reliability

- A reliable receptionist arrives punctually at work each day. They answer phone calls swiftly and make sure the front desk is never unmonitored. These individuals take responsibility for their work, and their colleagues can depend on them.

Practice active listening

- To listen actively, give the speaker your full attention and listen carefully to what they say. Allow them to finish speaking before you respond. Ask questions if necessary and repeat what the speaker said to confirm you’re understanding.

Professional

- Cultivate a professional image by being courteous with everyone. Maintaining a positive work ethic. Dress in a professional manner, maintain personal hygiene and make sure clothing is clean, neat, and undamaged.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

Receptionist work in an area that is visible and accessible to the public and other employees, front desk in lobby.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending. Maybe required to assist in moving tables and chairs. Maximum weight 25 lbs.

Position Type and Expected Hours of Work (Part-Time)

Lobby is open from 8:00 am to 8:00 pm, Monday through Saturday. 10:00 am to 5 pm Sunday. Your scheduled hours will be assigned by your supervisor. Days off may vary. You may be called on/scheduled to assist with after-hours events in our event center.

Join our dynamic team and become a crucial part of our vibrant community in beautiful Spokane, WA.

We are an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

- Paid time off

Work Location: In person