Quality Manager

ABOUT THE OPPORTUNITY

At Heath Consultants, quality isn't just a standard — it's a commitment we've upheld for over 90 years. As a family-owned, nationally recognized leader in natural gas safety and leak detection, we're growing our leadership team with a role that sits at the intersection of operational excellence and talent development.

Candidates MUST be local to the Houston, TX area( Near Hobby Airport) for the interview process and work environment.

Key Responsibilities:

Quality Systems & Assurance

- Develop, implement, and maintain Quality Systems Manuals (QSM) and Quality Control Manuals (QCM) aligned with internal and external industry standards.

- Ensure all operations meet applicable federal, state, and company safety and quality policies — consistently and without compromise.

- Establish and enforce quality assurance procedures that drive service compliance and operational integrity.

- Monitor Key Performance Indicators (KPIs) to identify performance gaps and lead continuous improvement initiatives.

- Champion a culture of quality across the SBU, acting as the primary resource for quality frameworks including ISO 9001.

Training & Development

- Design, build, and continuously refine training programs, onboarding frameworks, and Standard Operating Procedures (SOPs) to reflect current quality standards.

- Conduct structured needs assessments — using performance data, quality audits, and direct observation — to identify skill gaps and prioritize training investments.

- Deliver hands-on instruction, mentoring, and coaching to technicians and staff on quality processes, tools, and best practices.

- Track and measure training effectiveness through employee evaluations, post-training audits, and performance metrics.

- Build and sustain a high-performing team through structured development pathways and ongoing mentorship.

Knowledge, Skills, and Experience:

Required Qualifications

- Bachelor's degree in Quality Management, Engineering, Business Administration, or a related field — or equivalent professional experience.

- 5+ years of relevant experience in a Quality Manager or related role.

- Proven experience managing quality systems in a field operations, industrial, or regulated environment.

- Strong working knowledge of quality frameworks, including ISO 9001 standards and compliance requirements.

- Demonstrated ability to develop and deliver effective training programs for technical or field-based workforces.

- Analytical mindset with experience interpreting KPIs, audit findings, and performance data to drive decision-making.

- Excellent communication and interpersonal skills — able to influence, coach, and lead across all levels of an organization.

Preferred Qualifications

- Six Sigma Green Belt or Black Belt certification (strongly preferred).

- Experience developing and maintaining Quality Systems Manuals (QSM) or Quality Control Manuals (QCM).

- Background in the natural gas, utilities, or safety services industry.

- Familiarity with instructional design methodologies and adult learning principles.

- Experience conducting formal quality audits and gap analyses.

Competencies:

- Quality Systems Mastery— Deep knowledge of ISO 9001, QSM/QCM development, and compliance standards. This is the technical foundation everything else builds on.

- Data-Driven Decision Making— Ability to interpret KPIs, audit findings, and performance metrics to identify gaps and drive measurable improvement.

- Instructional Design & Training Delivery — Knows how adults learn, not just what they need to know. Can build scalable programs and deliver them effectively to a technical workforce.

- Coaching & Talent Development— Goes beyond training to actively mentor and elevate the people around them. A force multiplier for your technician teams.

- Process Improvement Mindset— Thinks in systems. Whether Six Sigma, Lean, or an equivalent. Approaching problems methodically and build sustainable solutions.

- Cross-Functional Influence— Earns trust and drives alignment across operations, safety, and leadership without always having direct authority. Critical for a role that touches the entire SBU.

- Root Cause & Gap Analysis — The differentiator for this combo role. Can trace a quality failure back to its origin, connect it to a training gap, build the fix, and measure the result.

Values:

P – Protect people, assets and the public.

R – Respect everyone, always.

O – Own your job.

T – Tell the truth early.

E – Execute with discipline.

C – Communicate clearly.

T – Take pride in quality work.

Work Environment:

You'll be based at our Houston corporate office in a collaborative, customer service environment. We offer a clean, professional workspace and the stability of a company that has been delivering results for more than nine decades. In the event of office closures or natural disasters, remote work capability is supported with company-provided equipment.

This is a primarily sedentary role with occasional light office activity. Business casual attire is expected, and personal protective equipment is required when visiting our production floor.

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