Quality Manager

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is seeking a Quality Manager for our West Union, SC facility. This position will report to the Senior Quality Manager and will support manufacturing of Gas Metering and Battery Powered Devices. The role will manage a team of 9-10 engineers, technicians and inspectors and is responsible for assuring product quality through data-driven decision making, problem solving, risk mitigation and quality improvement initiatives.

Duties & Responsibilities

- Provide leadership in quality-related initiatives, processes and activities.

- Manage a team of 9-10 associates.

- Drive attainment of quality KPI targets and improvement initiatives, including scrap, rework, rolled throughput yield, warranty return rate and out-of box quality.

- Ensure customer needs and expectations are met, including responsiveness to customer complaints and follow-up to customer audits.

- Ensure compliance to applicable regulatory requirements.

- Support product quality initiatives, including new product introduction, design changes, DFMEA and failure analysis.

- Support process quality initiatives, including quality planning, measurement systems analysis, process capability studies, control plans and PFMEA.

- Provide data analysis and reporting related to product and process quality.

- Coordinate problem-solving activities utilizing 8D methodology, ensuring thorough containment and root cause analysis, and effective corrective and preventive actions.

- Oversee and/or lead projects associated with process, product and KPI-related improvement initiatives.

Required Skills & Experience

- Bachelor's degree in related field or equivalent experience.

- 5 years of relevant experience in quality management in a manufacturing environment

- Strong knowledge of ISO-9001 based quality management systems

- Good understanding of 8D problem-solving methodology

- Experience addressing customer complaints and ensuring customer satisfaction

- Excellent communication, organization & leadership skills

Preferred Skills & Experience

- ASQ Certified Quality Engineer and/or ASQ Certified Manager of Quality & Organizational Excellence

- Six-Sigma Green Belt or Black Belt

- ISO9001 auditor certification

- Experience with Oracle and/or other ERP systems

- Experience with SQL and Power BI

Travel

: 0-10%

Benefits Info

This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! This position is eligible for our annual 10% bonus program.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com