Process Owner III

Career Opportunity

Process Owner III

Location: Hybrid within commutable distance to a service area state location, periodic travel required

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Process Owner III provides senior level support for the end-to-end oversight, optimization, and continuous improvement of key business processes and systems across SAP work streams, customer experience platforms and enterprise-wide solutions. Process Owners ensure operational efficiency, system integrity, and compliance with internal and external standards. They work cross-functionally with business units, IT, and vendors to drive business solutions that align with corporate goals.

What you'll be working on:

- Documents, maintains, and continuously improves business processes and system workflows across

assigned areas.

- Serves as a subject matter expert (SME) and strategic advisor on cross-functional business systems, processes and on SAP work streams and related business applications, or other business solutions.

- Acts as a liaison between business units, IT, and vendors. Includes managing the intake of issues and requests, performing initial analysis and either resolving or escalating as appropriate.

- Works cross-functionally with IT, business leaders, and vendors to improve workflows, resolve system/process issues and drive system/process enhancements.

- Participates in system testing, user acceptance testing (UAT), and change management efforts.

- Supports training content development and updates to process documentation.

- Ensures compliance with regulatory requirements, company policies, and internal control standards.

- Collaborates with project teams and cross-functional stakeholders to implement and monitor process changes.

- Participates in the On-Call Supervisor rotation. On-Call shifts are scheduled in one-week intervals. Annual minimum is two shifts as primary and two shifts as backup.

- Maintains awareness of industry best practices, tools, and trends related to customer experience, digital solutions, and enterprise systems.

- Owns end-to-end process governance, identifying key performance indicators (KPIs) and driving continuous improvement.

- Leads large-scale system implementations, upgrades, and enterprise change initiatives.

- Collaborates with senior leadership to align process solutions with organizational strategy.

- Oversees vendor relationships, including contract management, SLA tracking, and performance evaluations.

- Coaches and mentors junior team members and promotes process ownership across departments.

- Deep knowledge of SAP (S/4HANA, C4C, FSM, or SSAM) or enterprise systems and business process documentation.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

- Strong analytical, organizational, and communication skills.

- Experience with compliance and process documentation.

- Strong vendor management and compliance oversight experience.

- Ability to influence and collaborate with cross-functional stakeholders.

- Strategic mindset with the ability to translate business goals into scalable solutions.

Who you are:

- High School Diploma or equivalent; Bachelor’s degree in Business Administration, Operations Management, or a related field, preferred.

- 5 years of experience in process ownership, enterprise systems, customer operations, or related fields.

- Standard drivers’ license

Benefits/what’s in it for you?

- Flexible work arrangement

- Competitive base salary based on successful candidate’s background as it relates to the job requirements as well as internal equity considerations

- Fantastic opportunities for career growth

- Cooperative, supportive and empowered team atmosphere

- Annual bonus and salary increase opportunities

- Monthly recognition events

- Endless wellness initiatives and community events

- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!

- Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.