Oneway Heating & Air Conditioning

Oneway HVAC Dispatcher/CSR

Midland, TX

Full-time

$37,440-$37,440

About This Job

Bilingual (Spanish) a plus!

Work Hours 7:30am to 5pm, Monday to Friday. On-call rotation for evenings and/or weekends.

In summer season hours are extended.

Job Type: Full-time

Salary: starting at $18.00 /hour

Great Entry level position for High School Graduates!

In house training provided!

Service Dispatcher

A highly motivated individual to help maintain a high level of customer service satisfaction. This individual will provide support to our external customers to determine service needs. Schedule and notify field service technicians, installers, etc of assignments and enter necessary data into the computer database.

Job Duties:

•

Provide friendly, high quality customer service to internal and external customers.

•

Communicates with customers to determine their needs.

•

Schedules and notifies service technicians of workorder assignments using GPS tracking and dispatching software.

•

Receives check-in call from the service technicians and informs workers of the next job to respond to

•

Supports service technicians & installers.

•

Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.

•

Maintains dispatching board to ensure maximum efficient capacity of technicians.

•

Manage on-call schedule and notify technicians of their assigned weeks.

•

Know and understand service work order module and service contract.

•

Active in all facets of dispatch.

•

Various reporting responsibilities as needed.

•

Multi-task between high volume of live phone calls and electronic communication

•

Answer up to 75 or more calls per day -Communicate effectively between customers, dispatchers, and field technicians -Assist customers with placing orders and with status inquiries.

•

Follow up and follow through with technicians and customers to help maintain good customer relationships.

Requirements:

•

Requires a high school diploma or GED, additional education a plus.

•

Ability to input data (data entry) with minimal errors.

•

Previous dispatching/customer service experience a plus!

•

Service industry call center experience a plus!

•

ServiceTitan or HouseCall Pro software experience a plus!

•

Experience and utilizing judgment to plan and accomplish goals.

Ideal candidates will have the following customer service-related skills:

•

A professional and courteous telephone manner.

•

Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.

•

Patience and endurance to sit/stand behind a desk all day.

•

Able to identify and handle the urgency of each task, and work in a high-stress position.

•

Is detail-oriented with the ability to multi-task.

•

Basic iMac computer skills to include the following:

•

Proficient w/Microsoft excel and word on an iMac.

•

Strong interpersonal skills such as, communication, problem solving, and organizational.

•

Perform a variety of tasks; works under general supervision of the service manager.

•

General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Shift:

•
8 hour shift

People with a criminal record are encouraged to apply

Education:

•

High school or equivalent (Required)

Experience:

•

Clerical: 1 year (Required)

•

Dispatching: 1 year (Required)

•

Customer service: 1 year (Required)

Language:

•

English & Spanish (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Schedule:

•

8 hour shift

•

Monday to Friday

•

On call

•

Weekends as needed

People with a criminal record are encouraged to apply

Oneway HVAC Dispatcher/CSR

About This Job

Job Type: Full-time

Salary: starting at $18.00 /hour

Service Dispatcher

Job Duties:

Requirements:

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Shift:

•8 hour shift

Education:

Experience:

Language:

Work Location: In person

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

Schedule:

Work Location: In person

Similar Jobs

Oneway HVAC Dispatcher/CSR

HVAC Dispatcher

HVAC Dispatcher

HVAC Dispatcher

HVAC Dispatcher

HVAC Dispatcher

HVAC Service Dispatcher

Service HVAC Dispatcher

Service Dispatcher - HVAC

HVAC CUSTOMER SERVICE/DISPATCHER

HVAC Dispatcher / Service Coordinator

Dispatcher/CSR

Dispatcher/CSR

HVAC Customer Service Representative (CSR)

CSR / Dispatcher

CSR/Dispatcher

Plumbing / HVAC Dispatcher

CSR/Dispatcher

HVAC Dispatcher & Operations Coordinator

CSR - Dispatcher

Trending Jobs

Assistant General Manager, Navy Yard Electric Utility

Electrical Engineer

Division Order Analyst

Accounts Payable Clerk

contract landman

Attorney

Oil and Gas Land and Title Analyst - SAM Associate II

Senior Landman

Foundry Professionals

Contracts Administrator

Electrical Designer

Title Landman

Deckhand

HSE Operations Manager

Screen Printing Operator

Apprentice Lineman

Apprentice / Lineman

Mechanical/Piping Engineer

Manufacturing Technician Core Finishing 2nd Shift

Title Reviewer

•
8 hour shift