Dispatcher – Plumbing, HVAC & Electrical Company
Location: Gilbert, AZ
Job Type: Full-Time | Hourly | Overtime Eligible
Company Overview:
We are a fast-paced, customer-focused contractor specializing in plumbing, HVAC, and electrical services. We're seeking a reliable, detail-oriented Dispatcher to join our team and play a key role in coordinating daily operations and technician routes.
Position Summary:
As our Dispatcher, you’ll be responsible for managing incoming calls, booking jobs, routing technicians efficiently, and ensuring outstanding customer service. Experience with ServiceTitan, handling multiple phone lines, and managing on-call schedules is strongly preferred.
Key Responsibilities:
•Answer and manage high volume of inbound calls
•Schedule and dispatch technicians for plumbing, HVAC, and electrical services
•Use ServiceTitan to manage job booking, dispatching, and updates
•Monitor technician locations and update routes as needed for efficiency
•Assist with coordinating on-call schedules and emergency service calls
•Maintain communication with field staff throughout the day
•Provide excellent customer service and resolve scheduling conflicts
•Work closely with management to prioritize high-value or urgent jobs
Preferred Qualifications:
•Experience with ServiceTitan (strongly preferred)
•Prior dispatching or administrative experience in the trades (plumbing, HVAC, or electrical)
•Strong multitasking skills and ability to handle high call volumes
•Solid understanding of job scheduling and route optimization
•Friendly, organized, and solution-oriented
Compensation & Benefits:
•Competitive hourly pay (DOE) with overtime available
•50% company-paid health insurance
•100% company-paid vision and dental insurance
•Short-term disability and life insurance included
•Paid sick time and vacation time
Ready to join a team that values your expertise and offers room to grow?
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Commute:
•Gilbert, AZ 85296 (Required)
Ability to Relocate:
•Gilbert, AZ 85296: Relocate before starting work (Required)
Work Location: In person