Elite Pro Services LLC

Plumbing / HVAC Dispatcher

LocationGilbert, AZ
Job TypeFull-time
Salary$37,440-$54,080

About This Job

Dispatcher – Plumbing, HVAC & Electrical Company


Location: Gilbert, AZ

Job Type: Full-Time | Hourly | Overtime Eligible


Company Overview:

We are a fast-paced, customer-focused contractor specializing in plumbing, HVAC, and electrical services. We're seeking a reliable, detail-oriented Dispatcher to join our team and play a key role in coordinating daily operations and technician routes.


Position Summary:

As our Dispatcher, you’ll be responsible for managing incoming calls, booking jobs, routing technicians efficiently, and ensuring outstanding customer service. Experience with ServiceTitan, handling multiple phone lines, and managing on-call schedules is strongly preferred.


Key Responsibilities:

Answer and manage high volume of inbound calls

Schedule and dispatch technicians for plumbing, HVAC, and electrical services

Use ServiceTitan to manage job booking, dispatching, and updates

Monitor technician locations and update routes as needed for efficiency

Assist with coordinating on-call schedules and emergency service calls

Maintain communication with field staff throughout the day

Provide excellent customer service and resolve scheduling conflicts

Work closely with management to prioritize high-value or urgent jobs


Preferred Qualifications:

Experience with ServiceTitan (strongly preferred)

Prior dispatching or administrative experience in the trades (plumbing, HVAC, or electrical)

Strong multitasking skills and ability to handle high call volumes

Solid understanding of job scheduling and route optimization

Friendly, organized, and solution-oriented


Compensation & Benefits:

Competitive hourly pay (DOE) with overtime available

50% company-paid health insurance

100% company-paid vision and dental insurance

Short-term disability and life insurance included

Paid sick time and vacation time

Ready to join a team that values your expertise and offers room to grow?


Job Type: Full-time


Pay: $18.00 - $26.00 per hour


Expected hours: 40 per week


Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:

10 hour shift
8 hour shift


Ability to Commute:

Gilbert, AZ 85296 (Required)


Ability to Relocate:

Gilbert, AZ 85296: Relocate before starting work (Required)


Work Location: In person

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