CSR/Dispatcher

Job Title: Customer Service Representative / Dispatcher Location: Ballard, Seattle, WA – On-site (Hybrid Potential after 90 Day Performance Review) Company: Parker Services Plumbing

About Us:

Parker Services is a growing plumbing service company dedicated to providing top-quality services to our clients. We pride ourselves on our excellent customer service and professional expertise. We strive to "be the best and care the most." This role is really about caring deeply for our customers and their needs. We also love to laugh and have fun. We are looking for a motivated and detail-oriented Customer Service Representative (CSR) with administrative skills to join our team. Experience in Service Titan is a plus. Our office dog is a loving golden retriever, so we are looking for someone who likes dogs who already like you!

Job Summary:

The CSR/Dispatch role will be the first point of contact for our customers and will also handle various administrative tasks. A large part of this role includes dispatching technicians efficiently throughout the day using Service Titan, as well as replying to incoming leads through platforms like Thumbtack, social media, and Yelp. Responsibilities also include scheduling, managing customer records, invoicing, daily reconciliations, data entry, fleet maintenance, IT support, office upkeep, and running errands. The ideal candidate will have excellent communication skills, be well-organized, and capable of multitasking in a fast-paced environment. This job has a lot of internal support and will receive training by an expert in Service Titan.

We are looking for our right person to invest in and become part of a team that is growing, having fun and doing excellent work in and around our community. If you like feeling great about your work, helping people and being part of a fun team who loves what they do, please apply!

Key Responsibilities:

Administrative Duties:

Requirements:

Benefits:

Are you this person???? Come join us! Apply today!

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Benefits:

Schedule:

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Day shift

Application Question(s):

License/Certification:

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Driver's License (Required)

Work Location: Hybrid remote in Seattle, WA 98107