Air Tech of Central Florida

Dispatcher/CSR

Longwood, FL

Full-time

About This Job

Location: Seminole County, Longwood, FL

We are currently seeking an experienced Dispatcher to join our dynamic team at a leading Heating, Air Conditioning, and Plumbing company. The ideal candidate should be approachable, motivated, and have outstanding customer service skills to effectively communicate with customers and co-workers.

Salary: Competitive, based on experience.

Benefits: 401K, Insurance. Training: Provided.

Role Overview:

•

Evaluate customer calls to assign the right technician to each job.

Responsibilities:

•

Dispatch technicians according to schedule.

•

Schedule and monitor service calls and technician assignments.

•

Handle incoming service calls and adjust schedules as necessary.

•

Resolve customer issues promptly and courteously.

•

Ensure customer satisfaction by managing concerns and special requirements.

•

Coordinate and verify weekend and on-call duties for co-workers.

•

Support and collaborate with team members.

Skills Required:

•

Experience in customer support or as a client service representative.

•

Proven ability to meet and exceed performance targets.

•

Strong skills in phone handling and active listening.

•

Experience with CRM systems.

•

Strong adaptability to various customer interactions.

•

Excellent communication and presentation skills.

•

Effective multitasking, prioritizing, and time management abilities.

Join our team and contribute to our reputation for exceptional service and customer satisfaction. Apply today!

Dispatcher/CSR

About This Job

Responsibilities:

Skills Required:

Similar Jobs

Trending Jobs

Assistant General Manager, Navy Yard Electric Utility

Electrical Engineer

Division Order Analyst

Accounts Payable Clerk

contract landman

Oil and Gas Land and Title Analyst - SAM Associate II

Attorney

Senior Landman

Contracts Administrator

Foundry Professionals

Electrical Designer

Title Landman

Deckhand

Landman

Screen Printing Operator

Apprentice Lineman

HSE Operations Manager

Title Reviewer

Apprentice / Lineman

Senior Division Order Analyst