Enercare

Warranty Coordinator (20-Months Contract)

Toronto, ON

Full time, Fixed term contract

On-site

Oil and Gas

About This Job

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

Job Title: Warranty Coordinator (20-Months Contract)

Reporting To: Warranty Manager

Department: Home Services

Rate of Pay: Range 2 as per the Collective Agreement

Location: 30 High Meadow Pl

File Number: 2920

Hours: 35 hours per week: Monday to Friday 7:30am – 3:00pm

This position fulfils an important role in the product & parts supply channel and is responsible for processing, controlling warranty and part returns through the Warranty Department on behalf of the Service Patches. Other duties include the co-ordination of part returns from the FSL locations across Ontario; processing and managing claims to vendors and manufacturers for warranty / vendor credits.

Responsibilities:

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Assist and follow up with emails sent to Warranty@enercare.ca from internal team and external customers

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Screen, qualify and submit warranty claims to vendors/manufacturers daily from Clarify

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Complete weekly submission reports to our vendors for credits/payments

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Reconcile claims, update system with credit notes for standard claims (Clarify) and VCM's (GERS)

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Handle parts at High Meadow -Sort/Scrap -following 5S for our warehouse

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Work all FSL's warranty/new parts return lists and submit claims to vendor weekly for credits

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Follow up with vendors for outstanding credits

Qualifications:

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Grade 12 education or equivalent

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Excellent computer skills (Clarify, Excel, GERS)

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Good working knowledge & understanding of all warehouse processes

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Excellent interpersonal skills, results–oriented

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Excellent communication skills

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Ability to lift to 80 lbs.

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Forklift License in place, or willing to be trained, (re-)certified if needed

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Willing to work in a team environment and able to work in a warehouse environment, safety shoes are mandatory

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Ability to work in a fast-paced, pressure-filled area

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.