Office Assistant/Customer Service Representative

We are a family owned and operated Garbage Company located in Salem, Oregon looking for a customer-oriented service representative to add to our office. We are seeking applicants who are motivated, well organized and enjoy working in a team atmosphere.

A customer service representative, or CSR, will act as a liaison, services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

- Manage incoming calls

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Skills

- Proven customer support experience or experience as a client service representative

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

Pre-employment drug screen and background check are required on all new employees.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Salem, OR 97317 (Required)

Work Location: In person