Customer Service Representative

Job Title: Customer Service Rep I

Reports to: Office Supervisor

FLSA Status: Non-Exempt

Job Summary:

This is varied general office and clerical work. Under the direct supervision of the Office Supervisor, the employee performs a variety of clerical duties following established guidelines.

Essential Functions/Work Performed Statements:

This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs:

- Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact.

- Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.

- Processes reports; runs beginning of the month reports with some assistance, examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.

- Maintains records to ensure fees are paid as directed.

- Operates various office equipment including personal computers.

- Types and reviews for accuracy any correspondence, form letters, and reports where instructions are clear, and precedence is followed; generates related reports.

- Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintain files for service requests.

- Generates service requests for leaks, inspections, meter replacement, reading, and verifying meters.

- Answers calls and dispatches staff as needed.

- Cross trains in related positions as needed.

- Issuing and tracking hydrant tags

- Performs related duties as needed or assigned.

- Works the walk-up and drive-up windows, working with customers face to face, able to balance the cash drawer daily.

- Have ability to work on-call and perform on-call duties, with some assistance.

- Transfer service to new customer, attach applications to customer accounts.

- Document and attach backflows to customer accounts.

Knowledge/Skills:

Graduation from high school and two years of related clerical and secretarial experience, or any equivalent combination of education and experience which would provide the following knowledge, skills, and abilities:

- Knowledge of standard office practices, procedures, and equipment.

- Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.

- Ability to communicate effectively, both orally and in writing.

- Ability to follow verbal and written instructions.

- Ability to maintain moderately complex records and ensure confidentiality.

- Ability to establish and maintain effective working relationships with other employees and the public.

- Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.

- Valid state (of residence) driver’s license required.

Physical Demands:

- Must be able to regularly use hands and fingers to hold or feel, reach with hands and arms, walk, talk, and hear.

- Occasionally required to stand, sit, climb, balance, stoop, and crouch.

- Specific vision abilities include close, distance, color, peripheral vision, and depth perception.

- Ability to lift to 35 lbs.

Job Type: Full-time

Pay: $16.79 - $24.61 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person