Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a meaningful impact? If so, MacFarlane Energy, a leading Heating Fuel Delivery and HVAC Company, is looking for you to join our team as a Customer Service Representative!

About the Company:

At MacFarlane Energy, we are committed to delivering top-notch service to our customers while providing reliable heating fuel delivery and HVAC solutions. With a focus on customer satisfaction and environmental responsibility, we take pride in serving our community and helping families stay comfortable year-round.

About the Role:

As a Customer Service Representative, you will be the face and voice of MacFarlane Energy, interacting with customers to address inquiries, resolve issues, and promote service memberships. You will play a crucial role in fostering strong customer relationships, driving customer retention, and contributing to the overall success of our company.

- Responsibilities:

Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner.

- Provide information about our products and services, including heating fuel delivery, HVAC maintenance, and service memberships.

- Assist customers with account management, billing inquiries, and scheduling service appointments and fuel oil deliveries.

- Actively promote and sell service memberships to new and existing customers.

- Proactively reach out to customers to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling.

- Maintain accurate customer records and documentation in our CRM system.

- Collaborate with other departments, including sales and operations, to ensure seamless customer experiences.

- Qualifications:

Previous customer service experience in a fast-paced environment, preferably in the energy or HVAC industry.

- Strong communication skills with the ability to effectively engage and interact with customers.

- Excellent problem-solving skills and the ability to think on your feet to address customer needs.

- Sales-oriented mindset with a proven track record of meeting or exceeding sales targets.

- Proficiency in Microsoft Office and experience with CRM systems.

- High school diploma or equivalent; additional education or training in customer service or sales is a plus.

Required Skills:

Strong communication skills, problem-solving abilities, sales-oriented mindset, proficiency in Microsoft Office, and experience with CRM systems.

Preferred Skills:

Additional education or training in customer service or sales.

- Pay range and compensation package:

Competitive salary and commission structure.

- Comprehensive benefits package, including health insurance and retirement plans.

- Ongoing training and development opportunities to enhance your skills and advance your career.

- Dynamic and supportive work environment with opportunities for growth and advancement.

- Employee discounts on heating fuel and HVAC services.

Equal Opportunity Statement:

MacFarlane Energy is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

If you are ready to take your customer service career to the next level and join a company that values its employees and customers alike, we want to hear from you! Apply now to become a part of the MacFarlane Energy team and help us deliver exceptional service to our community.

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