Customer Service Representative

Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

Essential Duties and Responsibilities:

In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

- Deal Directly with customers either by telephone or email

- Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing

- Processing daily invoicing duties, communicating with internal and external customers.

- Coordinate and communicate customer orders/questions/requests with operations and sales teams.

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information

- Set up new customers

- Process orders, forms, applications and request

- Organize workflow to meet customer timeframes

- Maintain customer databases

- Communicate and coordinate with internal departments

- Provide feedback on the efficiency of the customer service process

- Prepare correspondence and presentations

- Prepares and coordinate mail, faxes, and express packages.

- Manage other tasks (ongoing or project) as deemed necessary by management

- Work on special projects as needed

- Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.

- Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

Knowledge, Skills, And Abilities

- Excellent verbal and written communication skills

- Ability to work in a deadline driven environment.

- Dependable with a positive attitude

- Self-motivated and able to work independently as well as part of a team

- Excellent interpersonal & problem-solving skills

- Excellent phone etiquette

- Customer-focused & proficient relationship builder

- Proficient knowledge of Microsoft Word, Excel, PowerPoint

- Ability to explore and learn other software applications

- Ability to prioritize and manage deadlines

- Accuracy and attention to detail

- Strong organizational skills

Know Your Rights: Workplace Discrimination is Illegal

- (click for more information) Equal Opportunity Employer/Disability/Veterans RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us.