Mgr, Digital Experience Support

Job Summary

The Manager, Digital Experience Support will lead and manage the organizational communication and change management function, focusing on driving the successful implementation of transformational programs. This role, reporting to General Manager, Digital Strategy and Solutions, involves developing and executing both change management and communication strategies that maximize adoption and usage while minimizing resistance. The incumbent will design, develop, and deliver comprehensive communication plans to keep employees informed and engaged throughout change initiatives. This includes coordinating clear messaging, managing feedback channels, and ensuring consistent communication across all levels of the organization. The position will work closely with senior leadership and project teams to ensure that changes are implemented effectively, and the organization achieves its desired outcomes.

Key Responsibilities

- Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.

- Conduct impact analyses, assess change readiness, and identify key stakeholders.

- Support communication efforts by designing, developing, delivering, and managing communications related to organizational changes.

- Oversee the creation and delivery of training programs to ensure employees have the skills and knowledge needed to adapt to new processes and systems.

- Work with internal and external trainers to deliver effective training solutions.

- Build and maintain strong relationships with key stakeholders, including senior leadership, to ensure alignment and support for change initiatives.

- Facilitate stakeholder meetings and discussions to gather input and feedback.

- Manage multiple projects related to organizational readiness, including timelines, resources, and budget.

- Coordinate with project managers to ensure alignment and integration of change initiatives across the organization.

- Develop and track key performance indicators (KPIs) to measure the effectiveness of change management efforts.

- Provide regular updates and reports to senior leadership on the progress and impact of organizational readiness initiatives.

- Identify opportunities for continuous improvement in organizational readiness processes and tools.

- Stay current with industry best practices .

Job Requirements

- Bachelor’s degree in business administration, Human Resources, Organizational Development, or a related field. A master’s degree is preferred.

- Minimum of 5-7 years of experience in change management, organizational development, or a related field.

- Proven track record of managing large-scale change initiatives in a corporate environment.

Skills And Competencies

- Strong project management skills, including the ability to manage multiple projects simultaneously.

- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

- Proficiency in change management methodologies and tools.

- Ability to analyze data and metrics to assess the effectiveness of change initiatives.

- Change Management certification desirable.

- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

- Strong problem-solving skills and the ability to think strategically.

Disclaimer

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities. About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 16211

Job Category: Information Technology

Job Schedule: Full time

Company: AGL Services Company