Manager, Customer & Community Services

Manager, Customer & Community Services - (2600009J)

Description

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

Manager, Customer & Community Services will plan, organize, manage and control the overall operations of the Credit, Collections and Cashier Operations functions to include improving the cash flow, and reducing accounts receivable delinquency and lowering bad debt through the development/implementation/monitoring of cash, credit and collection processes; life support, commercial and

residential deposits, bankruptcy, payment arrangements, payment locations; Mitigate Risk /Fraud; safeguard assets to ensure effective internal Controls and Legal Compliance (e.g. PCI Compliance Consumer Financial Protection Bureau FTC Red Flags, Fair Debt Reporting Act, Fair Debt Consumer Practices Act (FDCPA).

ESSENTIAL DUTIES: Plan, schedule and coordinate the activities of employees; ensure adherence to work standards/time schedules; review/approve reports, recommendations, expenditures and other pertinent documents and prepare/monitor area budgets. Coordinate and provide assistance/consultation to other departments and external customers and agencies. Conduct briefing and planning session meetings with departmental employees. Provide for and be administratively responsible for a capable staff to meet the current commitment and future performance standards through proper selection/development and motivation of qualified personnel. Make presentations to the Board of Commissioners and other interested groups; and prepare/analyze/ provide comparative data, industrial studies/surveys and other information. Meet and counsel with various departmental employees and customers; resolve problems and make recommendations as required; and stay abreast of Credit and Collection Laws, IRS Financial Crimes Enforcement to combat money laundering, Divisions policies and procedures and up to date development in the field. Responsible for the overall safe work practices and operations of the department. Perform other duties as directed.

Qualifications

LICENSES AND CERTIFICATIONS

A valid driver's license from state of residence is required.

EDUCATION

Bachelor's degree in Business Administration or related field is required. Master's Degree preferred.

EXPERIENCE

6 years of progressive professional level experience including 2 years of supervisory experience in one or more of the recognized areas: Banking,

Accounting, Credit Collections, Customer Service, and Accounts Receivable functions.

ADDITIONAL INFORMATION

Must successful complete NIMS training within one year of entering job. Physical Demands: Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. Subject to 24-hour call.

THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY

Primary Location: USA-TN-Memphis

Work Locations: AB01 David F Hansen Admin Bldg 220 South Main Street Memphis 38101-0430

Job: Customer Service

Organization: 0707100 Manager Payment Services

Job Posting: Apr 29, 2026, 11:54:59 AM

Minimum Salary: 112,798.40

Midpoint Salary: 140982.4