geoLOGIC Systems

Learner Engagement & Support Analyst

LocationCalgary, AB
Job TypeFull-time

About This Job


Term: Permanent Full Time

Application: Accepted only through the geoLOGIC Careers Centre


https://www.geologic.com/company/#careers

geoLOGIC systems ltd., is a trusted data, software, and information solutions company committed to the Energy Industry. Everyday we provide global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions that drive growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US), we deliver critical data-driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data and A&D transaction data.

People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence landscape.

We're growing and are looking for a Learner Engagement & Support Analyst to join our team! You're fun, friendly, and known for an ability to connect and create amazing experiences. You thrive in an innovative, creative work environment with like-minded team members.

Learner Engagement & Support Analyst – Role Overview

As a Learner Engagement & Support Analyst you’ll have a wide range of responsibilities to support our e-learning business, including:

Providing customer support to learners, addressing questions or system access inquires
Administration of applications including screening, review and providing access to Learning Management Systems
Coordinating learner engagement activities including communications, contests, surveys and events/webinars
Managing databases and lists of applicants and learners
Webinar coordination including scheduling and booking industry experts
Creating & Maintaining documentation and reports on learner engagement metrics
Project management administration including booking of meetings, progress tracking of deliverables, and assisting with project communications

This role reports to the Managing Director, Energy Intelligence and involves working closely with the Program Manager, learning and other team members to support our learners.

Ready to Apply? Here’s what we’re looking for:

Minimum of 2 years customer service experience
Working knowledge of Microsoft Office product suite, and Intermediate computer skills (Desktop, file, and computer management, Image capturing, multi-use of desktop and internet applications)
High standard of professionalism, honesty, and integrity
A collaborator and team player who finds value in working towards a common goal
A meticulous attention to detail
Post-Secondary Education or Certificate is preferred
Previous experience in a Support Role is an asset


Other Skills & Attributes:

Effective written & verbal communication
An aptitude for conveying information in an articulate and clear manner, to software users of varying technical skill
A proactive approach to engaging with team members
The ability to thrive in a quickly paced and evolving environment

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