Orla Mining Ltd

Technology End User Support Analyst

LocationKenora, ON
Job TypeFull-time

About This Job

Orla Mining is striving to be the emerging gold producer of choice with a geographically diversified asset base, a prospective development and exploration portfolio, an experienced management team with a successful track record, and a high-quality board and shareholder base. We are committed to creating and maintaining a culture of workplace diversity and recognize the benefits arising from employee diversity, respecting and valuing the perspectives, experiences, cultures, and essential differences that everyone possesses.

Orla operates the Camino Rojo Oxide Gold Mine, a gold and silver open-pit heap leach mine, located in Zacatecas State, Central Mexico. This low-cost operation is 100% owned by Orla, covers over 139,000 hectares, and includes a large sulphide mineral endowment located beneath the oxide resources. We are also advancing permitting on our South Railroad Project, a feasibility-stage, open-pit heap leach project located on the prolific Carlin trend in Nevada.

More recently, we’ve entered into an agreement with Newmont Corporation to acquire the Musselwhite Mine, located in Northern Ontario on Lake Opapimiskan. This project has great potential in a tier-one mining jurisdiction, and with more than 25 years of proven track record. This fly-in, fly-out operation will position Orla to double its annual gold production and provide us with excellent future opportunities. We expect this transaction to close in Q1 2025.


Purpose:

As part of our acquisition of the Musselwhite Mine, we are recruiting for an End User Support Analyst within the site Technology Department. This is an onsite role that will be responsible for end user support first contact, tracking/maintaining incidents & requests, and providing technical solutions and resolutions. This role will report to the Site Technology Superintendent and will be key to the success of the Technology department.


Responsibilities include:


The role will have responsibility to:

Participate in the team responsible for the initial physical technology support touchpoint for site personnel, visitors, and contractors experiencing issues or minor requests related to their technology products and programs on site.
Manages a queue of work via a ticketing system, performing tasks to support daily technology operations, aligned with response time, quality, and customer satisfaction performance measures.
Performs technology defect diagnosis on hardware, network, and software systems, on mobile or fixed devices, provides input to the resolution, and documents solutions for future reference.
Contributes to the smooth running of technology facilities at the site, including but not limited to printers, scanners, audio-visual equipment, on-site video systems, electronic displays, and meeting room equipment.
Works with other technology teams as directed, such as Network/Infrastructure teams, Field Services/Applications teams, to ensure the voice & data network, server, storage, and end-user environments at the site are effectively maintained and supported.
Communicates effectively with customers, stakeholders, and service providers to deliver on technology requirements.
Provides appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
Supports troubleshooting in areas of server, storage, server room/data centre support, networking, and telephony support after business hours.
Contributes to the record-keeping of site technology-related assets.
Supports site personnel to document and understand operating procedures when new initiatives and projects are introduced on site.
Participates in safety meetings, staff meetings, and safety inspections.
Becomes familiar with and adheres to the companies Health, Safety, Security, and Environment Policies, Standards, and Procedures.
The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive


Skills and Experience:

Diploma or Degree, preferred in Information Technology field, Computer Science, or equivalent related field.
Minimum 2-5 years’ experience in technology related support, projects and or innovation roles.
Effective communication skills, both oral and written, with vendors, service providers, colleagues, clients, and customers at all levels.
Strong verbal and written communication skills.
Skilled in troubleshooting, understanding IT concepts, problem solving and solution based outcomes.
Extensive knowledge of diverse technology toolsets and experience using problem resolution forums.
Customer-focused and results-driven.
Strong mix of business, functional, and technical skills.
Mining site experience an asset.


Working Conditions

The schedule is 7x7, working 12-hour days.

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