Marshall Building & Remodeling

Engagement Specialist

LocationRiverside, RI
Job TypeFull-time
Salary$45,000-$52,000

About This Job

Marshall Building & Remodeling is an award winning roofing, siding and window company serving RI and MA homeowners since 1983. We deliver impeccable quality and service. Holding ourselves to a higher standard comes down to our team and that's where we excel. Happy staff means happy customers, and that's what our company thrives on. Come join us!

Build Relationships, Support Operations, and Represent a Brand That Cares

We’re looking for a highly organized, people-loving pro to be the welcoming face and steady hand of our team! In this dynamic role, you’ll greet clients with a smile (in person or over the phone), schedule appointments, and make sure every customer feels cared for from the first “hello” to the final follow-up.

Your days will be a mix of keeping our office running smoothly—managing inventory, supporting daily operations—and getting out in the community to spread the word about who we are and what we do. You’ll represent us at local events, help build lasting relationships, and make a difference with every interaction.

If you’re someone who brings positive energy, thrives in a fast-paced environment, and loves making people feel valued, we can’t wait to meet you!


RESPONSIBILITIES


Client Engagement & Communication

Greet and assist clients in person, over the phone, and via email with professionalism and warmth.
Serve as the initial point of contact for inquiries and ensure every interaction is positive and helpful.
Visit happy customers, build relationships, and foster loyalty to the brand.
Respond to customer reviews, addressing feedback and maintaining a positive online presence


Appointment Scheduling & Coordination

Schedule and confirm appointments, maintaining accurate records and calendars.
Coordinate internal and external meetings, ensuring timely follow-up and communication.
Coordinate photoshoots and videos with customers, showcasing their experiences and testimonials


Inventory Management

Monitor and maintain office supply inventory.
Place orders, receive deliveries, and keep office supplies well organized.
Order branded materials for events and promotional purposes


Operational & Administrative Support

Assist with general office duties and help maintain daily workflow.
Collaborate with the Marketing team on reporting and data entry.
Support various departments with administrative tasks as needed.


Community & Event Representation

Coordinate and run community events to promote brand awareness
Build relationships with clients, partners, and community members while promoting our services.
Document events for social media, capturing moments and engaging with attendees


Customer Needs & Problem Resolution

Identify and address client needs promptly and effectively.
Ensure customer satisfaction through excellent service and follow-up.


QUALIFICATIONS


Education & Experience

High school diploma or equivalent required; additional education in a related field is a plus.
Prior experience in customer service, office administration, marketing or similar roles preferred.


Skills & Competencies

Excellent communication and interpersonal skills.
Strong attention to detail with outstanding organizational abilities.
Proficiency with Microsoft Office and scheduling or CRM tools.
Ability to multitask and adapt in a fast-paced setting.


Personal Attributes

Friendly, approachable, and proactive.
Enthusiastic about helping others and representing the organization positively in the community.
Comfortable working both independently and as part of a team.


Work Environment

This position is primarily office-based, with occasional travel for community engagement. It requires extended periods of sitting, use of a computer, and interaction with clients in person and virtually.


Job Type: Full-time


Pay: $45,000.00 - $52,000.00 per year


Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance


Work Location: In person

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