JS West

IT Support Technician I

Modesto, CA

Full-time

$56,160-$60,320

About This Job

Our Story

Most people like to be a member of a family and a part of the team. Here at JS West that is exactly what you’ll experience. JS West & Companies is all about family. We’re family owned and operated and have been for more than a century. Our whole philosophy of business embraces the bonds, trust and loyalty found in the family unit and extends to our family of employees, customers and community.

There is an exciting and inviting opportunity for an IT Support Technician I to be based in our Corporate Office. The IT Help Desk Support will take initial steps to help the company with any IT needs that arise. Reporting directly to the System Administrator, in this position you will provide first-line technical support for JS West staff via walk-in, telephone, and service tickets. The ideal candidate will possess strong problem-solving abilities, be an excellent communicator, and is eager to learn.

Essential Duties and Responsibilities:

•

Triage incoming support requests.

•

Troubleshoot and resolve support requests within the parameters of the Service-Level Agreement (SLA).

•

Maintain continued communication with staff while working through support requests.

•

Continually revise and expand support documentation to streamline future support engagements.

•

Deploy workstation IT equipment such as PC’s, laptops, printers, and scanners in accordance with company standards.

•

Troubleshoot basic networking issues and escalate to networking team with relevant findings.

•

Install, support, and troubleshoot fleet vehicle IT equipment.

•

Assist poultry staff in troubleshooting high-priority technical issues related to egg processing.

•

Occasional travel to multiple facilities to provide IT support.

•

Complete projects as assigned.

•

Maintain a spirit of innovation, excellence, and iterative improvement.

Knowledge, Skills and Abilities

•

Familiarity with Microsoft Windows 10/11 and Microsoft 365 productivity suite in a corporate environment.

•

Understanding of common IT management tools such as:

•

Endpoint protection Antivirus

•

Mobile Device Management (MDM)

•

Active Directory (AD)

•

Asset Management

•

Microsoft RemoteApp and remote desktop

•

Familiarity with computer hardware component assembly and troubleshooting.

•

Basic understanding of TCP/IP, Internet Protocol v4, Domain Name Service (DNS), and common Wi-Fi technologies.

•

Strong written and verbal communication skills.

Job Prerequisites and Credentials:

•

High School Diploma

•

Associate’s degree in information technology related field, OR two (2) years of experience in technical support or related field.

•

Certifications such as CompTIA A+, Network+, Security+, or relevant vendor-specific certifications are not required, but are preferred.

•

Must have a valid driver’s license.

•

Ability to lift 40 pounds.

JS West offers excellent benefits including Medical, Dental, Vision, Long Term Disability, Life Insurance, ESOP, 401(k), Vacation, Sick Leave, and Holidays.

Pay: $27/hour - $29/hour

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Employee assistance program

•

Employee discount

•

Health insurance

•

Life insurance

•

Paid time off

•

Retirement plan

•

Vision insurance

Schedule:

•
Monday to Friday

Work Location: In person

Similar Jobs